Assistant General Manager - Babington House in Bath

Bath Full-Time 28000 - 30000 £ / year (est.) No working from home possible

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At a Glance

Tasks: Oversee service standards and manage day-to-day team operations at Babington House.
Company: Soho House is known for its unique hospitality and member experience.
Benefits: Enjoy weekly pay, team meals, and a $100 staff room rate at any house.
Other info: Position involves collaboration across various departments to drive sales and retention.
Why this job: Join a vibrant team and lead initiatives that enhance member and guest experiences.
Qualifications: Requires 2+ years in a similar role and ability to thrive in fast-paced environments.

The predicted salary is between 28000 - 30000 £ per year.

At Soho House, the Assistant General Manager supports all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member and guest experience, and staff retention. They manage day‑to‑day team operations, act as an ambassador for the Soho House brand, and fully embrace our ethos while supporting staff and guests.

Benefits

Weekly pay
Team meals on shift prepared by our chefs
Every House membership
50% off food and drink, seven days a week
Staff room rate: any bedroom, any house, $100 a night
Private health and dental care
Life assurance
Day off on your birthday
Up to 50% staff discount on Cowshed & Soho Home
Two paid days per year to support a charity of your choice, in conjunction with Soho Impact
Free counselling sessions
Cookhouse & House Tonic programs—unique food and drink training, events and opportunities to inspire and educate
Continuous training to develop personal and professional skills
Monthly team events such as fitness sessions, cinema screenings and art classes

Responsibilities

Oversee and drive an inclusive environment that embodies the Soho House Pillars and Values
Collaborate with all support office functions to implement innovative opportunities that efficiently drive sales and staff/member retention across HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities
Act as an influential leader and decision maker, supporting, guiding, developing and implementing policies, procedures and systems to improve business operations, service, retention and overall experience
Implement, oversee and assess the commercial viability of the business
Provide hands‑on day‑to‑day management and problem solving for front and back of house operations
Communicate effectively with internal and external stakeholders
Work closely with the General Manager to assess and develop operational goals based on weekly, daily and quarterly performance reviews
Execute action plans on time and within budget to support business improvements, optimise profit and minimise margins while promoting exceptional experiences for members, guests and staff
Adhere to Soho House & Co company policies for food safety, allergy procedures and creating a safe and inviting space, partnering with Health & Safety leaders and following local, government and regional compliance and legal standards

Qualifications

Minimum of 2+ years’ experience in a similar capacity
Ability to thrive in fast‑paced, high‑volume environments and manage calm, effective problem‑solving under pressure
Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Demonstrated competency as outlined in the training schedule and Club School
Flexibility to work varied shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and act autonomously

We do not discriminate on the basis of any protected group status under any applicable law.