Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests with warmth, manage reservations, and ensure a seamless experience.
- Company: Join the vibrant team at Soho House, known for its luxury hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training to grow your career.
- Why this job: Be the face of an exclusive club and create memorable experiences for members.
- Qualifications: 2-3 years in front desk roles, luxury hospitality experience, and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, being the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year’s continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Responsibilities
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms in a hospitable manner
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
- Be well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
- Support, redirect and problem-solve in real-time to ensure any guest-related concerns are addressed and action items are set
- Assist guests by checking/retrieving their coats and/or items they left
- Build relationships with members and guests and communicate red flags and positive feedback to management
- Influence a fun and positive atmosphere by being approachable and professional
- Assist management with new hires by training Soho Standards and steps of service expected daily
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
Qualifications
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
Spa Receptionist - Soho Farmhouse in Banbury employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Soho Farmhouse in Banbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's social media and website. This will help you understand their vibe and tailor your conversation to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in luxury hospitality.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the elegance and professionalism that Soho House embodies. First impressions matter, so show them you mean business from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the right fit!
We think you need these skills to ace Spa Receptionist - Soho Farmhouse in Banbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating a welcoming atmosphere at Soho House.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or front desk roles. We love seeing how your past experiences align with what we do here at Soho House, so be specific about your skills and achievements that relate to the Spa Receptionist position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out – it helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Soho House, which we absolutely love to see!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practise your communication skills by role-playing common scenarios with a friend. Focus on being warm, welcoming, and professional, as this is key to creating a positive atmosphere.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult guests or manage high-pressure situations. Prepare specific examples from your past experience that demonstrate your problem-solving skills and guest-first mindset.
✨Dress to Impress
Since the role requires a focus on elegance, make sure to dress smartly for your interview. Choose an outfit that reflects the upscale environment of Soho House, as this will help set the right tone and show that you understand the brand's image.