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- Tasks: Deliver exceptional front-of-house service and support daily club operations.
- Company: Join the vibrant Soho House team in a luxury hospitality setting.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Be the first point of contact, creating memorable experiences for members and guests.
- Qualifications: 2-3 years in a front desk role with strong communication skills.
The predicted salary is between 32240 - 32240 £ per year.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50 - £15.50 GBP
Receptionist - Soho Farmhouse (Seasonal) in Banbury employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Soho Farmhouse (Seasonal) in Banbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the place. Role-play with a friend to nail down how to greet guests warmly and handle inquiries smoothly. The more comfortable you are, the better you'll shine in the real deal!
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a guest's frown upside down. This will demonstrate your ability to keep things running smoothly under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist - Soho Farmhouse (Seasonal) in Banbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get a sense of who you are beyond just your qualifications. So, don’t be afraid to show us your unique flair and passion for hospitality.
Tailor Your Application: Make sure to customise your application to fit the Receptionist role at Soho Farmhouse. Highlight your relevant experience in luxury hospitality and how it aligns with our values of discretion, efficiency, and elegance. We love seeing how you connect your skills to what we do!
Showcase Your Communication Skills: Since this role is all about being the first point of contact, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Soho House!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your People Skills
As a Receptionist, you'll be the first point of contact for guests. Practise your communication skills by role-playing common scenarios with a friend. Focus on being warm, welcoming, and professional, as this is key to creating a positive atmosphere.
✨Prepare for High-Pressure Situations
Given the fast-paced environment, think about how you would handle stressful situations. Prepare examples from your past experience where you successfully resolved issues or managed multiple tasks at once. This will demonstrate your calmness under pressure.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Choose an outfit that reflects the elegance and professionalism expected at Soho House. Make sure you feel comfortable and confident in what you wear, as it will help you present your best self during the interview.