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For Companies At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a fantastic dining experience.
- Company: Soho House, a vibrant and inclusive hospitality brand.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Why this job: Join a fun team, develop your skills, and make lasting connections.
- Qualifications: 2-3 years in hospitality, excellent customer service, and teamwork skills.
- Other info: Enjoy monthly team events and opportunities for personal growth.
The predicted salary is between 12 - 15 £ per hour.
About the Role
At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting the floor team where needed.
What’s in it for you:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year’s continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Responsibilities:
- Welcome every member by name and guest with open arms and in a hospitable manner
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking
- In real-time ensure that any member related concerns are addressed and action items have been set, and the management team have been notified
- Build relationships with members and guests. Communicate red flags and positive feedback to management and the wider team
- Support floor team to prepare tables by setting up linens, cutlery and glasses
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism
- Uphold discretion and professionalism, especially when serving VIPs and PWKs
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed
What we are looking for:
- 2-3 years’ experience in a similar capacity
- Thrive in fast‑paced, high‑volume environments and maintain calm, through quick and effective problem‑solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Host - Soho Farmhouse (Seasonal) in Banbury employer: Soho House via Caterer.com
Contact Detail:
Soho House via Caterer.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Soho Farmhouse (Seasonal) in Banbury
✨Tip Number 1
Get to know the venue! Before your interview, pop by Soho Farmhouse and soak in the atmosphere. Familiarise yourself with the layout and vibe so you can chat about it during your interview. It shows you're genuinely interested!
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member, focusing on how you'd greet guests and handle inquiries. This will help you feel more confident and prepared for those tricky questions about customer service.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. Ask them about their experiences and any tips they might have. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can showcase your personality in your cover letter, which is super important for a role like this where hospitality shines.
We think you need these skills to ace Host - Soho Farmhouse (Seasonal) in Banbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you're a great fit for the Host position.
Show Your Enthusiasm: Express your excitement about the role and working at Soho Farmhouse. We love candidates who are genuinely interested in being part of our team and contributing to our members' experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Soho House via Caterer.com
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Host at Soho Farmhouse does. Familiarise yourself with the responsibilities like managing bookings and ensuring a great experience for members. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Hospitality Skills
Since this role is all about providing excellent service, practice how you would greet guests and handle inquiries. You might even want to role-play with a friend to get comfortable with responding to different scenarios, especially when it comes to resolving complaints or addressing member concerns.
✨Show Off Your Team Spirit
Soho House values teamwork, so be ready to discuss your experiences working in a team environment. Think of examples where you've supported colleagues or contributed to team success, as this will demonstrate that you can thrive in a fast-paced setting while maintaining a positive attitude.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview, reflecting the stylish atmosphere of Soho Farmhouse. This shows that you respect the company culture and are serious about the opportunity. Plus, it’ll boost your confidence!