The Role…
At Soho House, as the Spa Supervisor , you will support the daily operations of the spa and wellness facilities, ensuring exceptional guest service, smooth team coordination, and the highest standards of cleanliness, professionalism, and well-being. You willassistin leading the spa team, helping tomaintaina calm, luxurious environment for members and guests while meeting service and financial targets.
What’s in it for you?
- Weekly Pay
- Friends Membership (after successful probation period)
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
- Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction
- Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols
- Support recruitment, onboarding, and continuous training of therapists and spa attendants
- Monitor and ensure compliance with all health & safety, hygiene, and licensing standards
- Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities
- Assist the Spa Manager with stock control, supplier liaison, and inventory management
- Help manage guest bookings, treatment schedules, and coordination with reception
- Respond professionally to member and guest feedback or concerns
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.
What we are looking for…
- Minimum 2–3 years’ experience in a therapist or spa supervisory role
- Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIBTAC, CIDESCO)
- Experience working in a luxury spa, hotel, or private members club setting
- Strong leadership, coaching, and people management skills
- Excellent interpersonal and guest service skills
- Strong organisational and time management abilities
Spa Supervisor - Cowshed Primrose Hill, West London employer: Soho House Group
Soho House Group is an exceptional employer that prioritises the safety and well-being of its members and staff across its vibrant London venues. With a strong commitment to professional development, employees benefit from comprehensive training programmes and opportunities for growth within a dynamic and supportive work culture. The unique blend of high standards and proactive risk management makes this role not only rewarding but also integral to the success of our events and operations.
