At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for customers in a vibrant retail environment.
- Company: Join the dynamic Soho Home team in Central London, passionate about homeware and interiors.
- Benefits: Enjoy competitive pay, global discounts, and unique training opportunities to grow your career.
- Other info: Participate in fun team events and support charities with paid volunteer days.
- Why this job: Be part of a creative team that inspires customers with stylish home solutions and trends.
- Qualifications: Experience in high-end retail and a genuine passion for interiors and design.
The predicted salary is between 22050 - 26950 £ per year.
The Role…
Exciting new sales opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team.
There is a full-time position available in our brand new Central London location
As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Main Duties…
- Deliver exceptional, personalised service to create memorable experiences and build customer loyalty.
- Greet and engage customers warmly, offering attentive and professional support throughout their visit.
- Share confident product knowledge, including materials, styles, and availability in-store and online.
- Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey.
- Understand individual customer needs and provide tailored recommendations.
- Use strong service skills to drive conversions and support sales goals.
- Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority.
- Stay aware of best- and slow-selling products to guide recommendations and improve sales.
- Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections.
- Handle customer queries with professionalism or refer to management when needed.
- Keep displays well-stocked and ensure the shop floor meets cleanliness and presentation standards.
- Quickly and efficiently retrieve stock from back-of-house as needed. Provide feedback to managers on customer preferences and product performance.
Requirements…
- Proven experience in a similar role within a high-end interiors or lifestyle retail store.
- A genuine passion for interiors, design, and home styling, with a confident approach to discussing colours, styles, and trends.
- Professional, confident, and customer-focused, ensuring every interaction reflects the high standards of our brand
- Creative flair and a natural ability to inspire customers with styling ideas and product recommendations.
- Excellent communication skills – honest, open, and constructive – with both customers and team member
- Flexible and adaptable, able to respond positively to the evolving needs of the retail environment.
- A true team player, ready to support colleagues and contribute to a positive store culture.
- Experience in furniture and lighting sales is highly advantageous.
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Soho Friends Membership
- Enhanced Pension Scheme
- In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Generous Retail Discount
- Retail Commission
Sales Assistant (Full Time) - Soho Home, Central London employer: Soho House Group
Soho House Group is an exceptional employer that prioritises the safety and well-being of its members and staff across its vibrant London venues. With a strong commitment to professional development, employees benefit from comprehensive training programmes and opportunities for growth within a dynamic and supportive work culture. The unique blend of high standards and proactive risk management makes this role not only rewarding but also integral to the success of our events and operations.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant (Full Time) - Soho Home, Central London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Soho House Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Soho House Group!
We think you need these skills to ace Sales Assistant (Full Time) - Soho Home, Central London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Soho House Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Soho House Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Soho House Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Soho House Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
