At a Glance
- Tasks: Lead a dynamic spa team to deliver luxury wellness experiences and exceptional service.
- Company: Join the vibrant Soho House community, known for its unique hospitality.
- Benefits: Enjoy weekly pay, clothing allowance, and 50% off food & drink.
- Other info: Participate in fun team events and support charities with paid time off.
- Why this job: Make a real impact in a luxury environment while developing your career.
- Qualifications: 3-5 years in spa management and a passion for premium guest service.
The predicted salary is between 40000 - 50000 € per year.
The Spa Manager plays a vital leadership role in overseeing all aspects of spa operations, ensuring an exceptional, luxury experience for our members and guests. You will be responsible for managing the day-to-day running of the spa, maintaining the highest standards of service, and motivating a team of therapists and reception staff to deliver outstanding wellbeing treatments and hospitality.
What's in it for you?
- Weekly Pay
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties:
- Lead and inspire the spa team to provide exemplary service and maintain a consistently high standard of treatments and hospitality.
- Oversee day-to-day spa operations, including bookings, scheduling, therapist performance, and guest service.
- Ensure the spa is clean, safe, well-maintained, and compliant with all health, safety, and hygiene regulations.
- Create and manage treatment menus, promotional offers, and seasonal wellness packages in collaboration with the wider hospitality and marketing teams.
- Manage spa inventory and ordering of stock and supplies, ensuring effective cost control and supplier relations.
- Recruit, train, and develop team members, providing ongoing coaching, performance reviews, and support.
- Manage the spa's P&L, tracking KPIs such as treatment revenue, retail sales, therapist utilisation, and guest satisfaction.
- Act as the main point of contact for guest feedback, resolving any issues professionally and promptly.
- Coordinate with other departments (e.g., Events, Membership, F&B) to offer wellness experiences that enhance member satisfaction.
What we are looking for:
- Minimum 3-5 years' experience in spa management within a luxury hotel, wellness retreat, or members club.
- Recognised qualification in spa therapy, wellness, or beauty therapy is advantageous (e.g., CIBTAC, CIDESCO, ITEC).
- Proven leadership and operational experience, including team development and KPI delivery.
- Deep understanding of luxury guest service and premium wellness trends.
- Fluent in English, with strong written and verbal communication skills.
- IT literacy including spa booking systems, Microsoft Office, and reporting tools.
Spa Manager - Soho Farmhouse employer: Soho House - Farmhouse
Soho House is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a vibrant work culture enriched with unique benefits such as weekly pay, generous discounts, and opportunities for personal development through training and team events. Located at the picturesque Soho Farmhouse, the Spa Manager role not only allows you to lead a dedicated team in delivering luxury experiences but also provides a supportive environment where you can thrive both personally and professionally, all while contributing to meaningful community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager - Soho Farmhouse
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for luxury service shine through. Share your experiences and how you’ve led teams to success. Remember, they want to see the real you, not just your CV.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle guest feedback or manage a team under pressure. Practise your responses so you can answer confidently and show you’re ready for the challenges of being a Spa Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job at Soho Farmhouse!
We think you need these skills to ace Spa Manager - Soho Farmhouse
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your love for the spa and wellness industry shine through. We want to see how your experience aligns with our mission to provide exceptional service and luxury experiences for our members and guests.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Spa Manager role. Highlight your relevant experience in spa management and leadership, and don’t forget to mention any qualifications that make you a perfect fit for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that relate directly to the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Soho Farmhouse!
How to prepare for a job interview at Soho House - Farmhouse
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with Soho House’s spa offerings and their unique approach to luxury wellness. Research their treatment menus, promotional offers, and any recent news about the spa. This will show your genuine interest and help you discuss how you can contribute to their vision.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific situations where you motivated staff, improved service standards, or resolved conflicts. Be ready to discuss how you would inspire the spa team at Soho House to deliver exceptional service.
✨Understand the Business Side
Brush up on your knowledge of P&L management and KPIs relevant to spa operations. Be prepared to discuss how you’ve managed budgets, tracked performance metrics, and implemented cost control measures in past positions. This will demonstrate your operational expertise and readiness for the role.
✨Prepare for Guest Interaction Scenarios
Think about potential guest feedback scenarios and how you would handle them. Practice articulating your approach to resolving issues professionally and promptly. This will highlight your commitment to guest satisfaction and your ability to maintain high service standards.
