At a Glance
- Tasks: Lead a talented spa team and ensure exceptional member experiences.
- Company: Soho Farmhouse, a luxury hospitality brand with a focus on wellness.
- Benefits: Weekly pay, clothing allowance, 50% off food, and private health care.
- Other info: Enjoy continuous training, fun team events, and opportunities for personal growth.
- Why this job: Join a dynamic environment where you can inspire and create memorable experiences.
- Qualifications: Experience in luxury spa or hospitality leadership with strong team management skills.
The predicted salary is between 60000 - 80000 £ per year.
This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We are looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you will have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.
What’s in it for you?
- Weekly Pay
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you are seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
- Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
- Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
- Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
- Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
- Develop and coach team members through regular performance conversations, training, and succession planning.
- Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
- Champion retail performance through effective merchandising, product knowledge, and team development.
- Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
- Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.
What we are looking for
- Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
- A proven track record of managing large teams and delivering commercial results.
- Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
- Exceptional leadership and communication skills with the ability to motivate and develop teams.
- Passion for hospitality, wellness, and creating memorable member experiences.
- A hands-on leader who enjoys being visible within the operation and leading from the front.
Head of Spa - Soho Farmhouse in Chipping Norton employer: Soho House - Farmhouse
Soho Farmhouse is an exceptional employer that prioritises employee well-being and professional growth within a vibrant hospitality environment. With competitive compensation packages, generous benefits like weekly pay, clothing allowances, and opportunities for continuous training, we foster a culture of excellence and teamwork. Our commitment to community engagement through paid charity days and diverse team events ensures that every team member feels valued and inspired to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Spa - Soho Farmhouse in Chipping Norton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for wellness and hospitality shine through. Share stories about your experiences leading teams and creating exceptional customer experiences. Remember, they want to see the real you!
✨Tip Number 3
Do your homework! Research Soho Farmhouse and understand their values and culture. Tailor your conversation to show how your experience aligns with their mission. This will demonstrate your genuine interest and help you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Soho Farmhouse. Don’t miss out on this opportunity to take your career to the next level!
We think you need these skills to ace Head of Spa - Soho Farmhouse in Chipping Norton
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the spa and wellness industry! Share your experiences that highlight your love for creating exceptional customer experiences and leading teams. We want to feel your passion through your words!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Highlight your leadership experience and any commercial successes you've had in similar roles. This helps us see how you fit right into our culture!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and achievements.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House - Farmhouse
✨Know Your Spa Inside Out
Before the interview, make sure you research Soho Farmhouse and its spa offerings thoroughly. Understand their unique selling points, member experiences, and any recent news or changes. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed teams in the past. Use specific examples that highlight your ability to inspire, motivate, and develop team members. This is crucial for a senior role like Head of Spa, so be ready to demonstrate your hands-on leadership style.
✨Be Commercially Savvy
Since this role requires a strong focus on commercial performance, come prepared with examples of how you've driven revenue and profitability in previous positions. Discuss your experience with budgets, KPIs, and how you've used data to make informed business decisions.
✨Engage with Member Experience
Think about how you can enhance member experiences at the spa. Be ready to share ideas on improving treatment room utilisation and member engagement. Showing that you have a proactive mindset towards creating exceptional customer experiences will set you apart from other candidates.
