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- Tasks: Welcome members and guests, manage bookings, and ensure a seamless wellness experience.
- Company: Soho House, a vibrant community focused on wellness and hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training opportunities for personal and professional growth.
- Why this job: Join a dynamic team and enhance your career in a stylish wellness environment.
- Qualifications: Experience in hospitality or wellness, strong customer service skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, the Health Club Host is the welcoming face of our wellness spaces, ensuring that members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You will act as the first point of contact in the Health Club, supporting operations across reception, fitness, spa, and pool areas while maintaining the highest service standards. This role is both member-facing and operational, combining hospitality with wellness knowledge to enhance the club’s lifestyle offering.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Guest Experience
- Welcome members and guests warmly on arrival, ensuring a smooth check-in and check-out process.
- Provide information on club facilities, classes, spa treatments, and wellness services.
- Anticipate member needs, personalise service, and handle special requests with care.
- Manage bookings for spa, personal training, and fitness classes through the reservation system.
- Ensure facilities (locker rooms, poolside, gym, and spa reception) are always clean, tidy, and member-ready.
Operational Support
- Assist in coordinating daily schedules with the fitness and spa teams.
- Handle cash, billing, and POS transactions accurately where required.
- Support Health Club events, wellness promotions, and member engagement initiatives.
- Report maintenance or safety issues promptly to the Operations or Facilities team.
- Work closely with gym, spa, and pool staff to provide a seamless wellness journey for members and communicate clearly with the housekeeping and maintenance teams to ensure standards are upheld.
Health & Safety
- Follow all health, safety, and hygiene procedures across spa, pool, and fitness areas.
- Be knowledgeable about emergency procedures and assist when required and ensure compliance with club standards and wellness best practices.
What we are looking for...
- A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in hospitality, spa, fitness, or private members’ club environment preferred.
- Strong customer service and communication skills.
- Organised, proactive, and able to multitask in a busy environment.
- Knowledge of spa, fitness, or wellness services is desirable.
- Confident using booking systems or reservation software.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
Physical Requirements
- Must be over the age of 18.
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Health Club Host - Soho Farmhouse Front of House Oxfordshire, Soho Farmhouse View Role in Witney employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Host - Soho Farmhouse Front of House Oxfordshire, Soho Farmhouse View Role in Witney
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Soho Farmhouse if you can. Familiarise yourself with the layout and services offered. This will not only impress your interviewers but also help you answer questions more confidently.
✨Tip Number 2
Show off your personality! As a Health Club Host, being friendly and approachable is key. During your interview, let your natural charm shine through. Share stories that highlight your customer service skills and how you’ve made guests feel special in the past.
✨Tip Number 3
Brush up on wellness knowledge! Since this role combines hospitality with wellness, do a bit of research on fitness and spa services. Being able to chat about these topics will show you’re genuinely interested and ready to enhance the member experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way for us to keep track of your journey and ensure you get the attention you deserve. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Health Club Host - Soho Farmhouse Front of House Oxfordshire, Soho Farmhouse View Role in Witney
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit for the Health Club Host position.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality, wellness, or customer service. We love seeing how your background aligns with what we’re looking for, so connect the dots for us!
Show Off Your Skills: Don’t hold back on showcasing your skills! Whether it’s your knack for multitasking or your knowledge of wellness services, make sure to mention specific examples that demonstrate how you can contribute to our team at Soho Farmhouse.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Soho House & Co
✨Know Your Wellness Stuff
Brush up on your knowledge of wellness services, fitness classes, and spa treatments. Being able to chat confidently about these topics will show that you're genuinely interested in the role and can provide the first-class service they expect.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. This role is all about creating a seamless experience, so demonstrating your ability to anticipate needs and handle special requests will set you apart.
✨Practice Multitasking Scenarios
Think of situations where you had to juggle multiple tasks at once. During the interview, be ready to discuss how you managed those situations effectively, as this role requires you to stay organised and proactive in a busy environment.
✨Be Ready for Teamwork Questions
Since you'll be working closely with various teams, prepare to talk about your experience in collaborative settings. Highlight how you communicate with others and ensure everyone is on the same page to maintain high service standards.