At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for our members.
- Company: Join the luxurious Soho House team in Mayfair.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Other info: Enjoy fun team events and opportunities for personal growth.
- Why this job: Be part of a vibrant team and enhance your hospitality skills.
- Qualifications: Experience in high-end dining and a passion for customer service.
The predicted salary is between 15.5 - 15.5 £ per hour.
At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we’re looking for
- 2–3 years in a similar high-end dining environment.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Pay Range: £15.50—£15.50 GBP
Waiter/Waitress – Luxury Club Dining, Mayfair employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture in the heart of Mayfair. With competitive pay, comprehensive benefits including health plans and generous discounts, as well as unique opportunities for personal and professional development through training and team events, employees are empowered to thrive in a dynamic environment. Join us to be part of a community that values excellence, creativity, and meaningful contributions to both our members and the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress – Luxury Club Dining, Mayfair
✨Tip Number 1
Network like a pro! Get chatting with people in the industry, whether it's at events or online. You never know who might have a lead on that perfect waiter/waitress role at a luxury venue.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Remember, they want someone who can create memorable experiences for their members.
✨Tip Number 3
Practice makes perfect! Before your interview, rehearse common questions and think about how you can demonstrate your experience in high-end dining. Confidence is key!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Soho House team.
We think you need these skills to ace Waiter/Waitress – Luxury Club Dining, Mayfair
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience in high-end dining environments. We’re looking for specific examples that showcase your skills in providing excellent service and handling member requests with finesse.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Waiter/Waitress role at Soho House.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Soho House & Co
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink pairings before the interview. Being able to discuss specific dishes and their ingredients shows your passion for the role and helps you stand out as a knowledgeable candidate.
✨Practice Your Greeting
Since first impressions matter, practice a warm and engaging greeting. Role-play with a friend or family member to ensure you come across as approachable and professional, just like you would with members at the club.
✨Demonstrate Team Spirit
Be ready to share examples of how you've worked effectively in a team. Highlighting your ability to support colleagues and contribute to a positive atmosphere will resonate well with the interviewers, especially in a high-end dining environment.
✨Showcase Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. Whether it’s dealing with a difficult customer or a mix-up in orders, demonstrating your calmness under pressure will show that you're equipped for the fast-paced nature of the job.
