At a Glance
- Tasks: Deliver exceptional service, take orders, and create memorable dining experiences for our members.
- Company: Join the vibrant team at Soho House, a leader in hospitality.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training to enhance your skills.
- Why this job: Be part of a dynamic environment with opportunities for personal and professional growth.
- Qualifications: Experience in high-end dining and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Responsibilities:
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2–3 years in a similar high-end dining environment.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Waiter/Waitress - Electric House, West London F&B Front of House London, Electric House View Role employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture in West London, employees enjoy competitive pay, generous discounts, and unique training opportunities through our Cookhouse & Tonic Programmes. We foster personal and professional growth, offering continuous training and engaging team events, all while ensuring a supportive environment where every member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress - Electric House, West London F&B Front of House London, Electric House View Role
✨Tip Number 1
Get to know the venue! Before your interview, pop into Electric House and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your people skills! As a waiter or waitress, you'll be interacting with guests all day. Role-play with a friend or family member to nail down your greeting, order-taking, and recommendations. The more comfortable you are, the better you'll shine in front of the hiring team.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a high-end dining environment. Make sure you look polished and professional for your interview. It reflects your understanding of the club's standards and sets the tone for your potential role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get the ball rolling on your journey to becoming part of the Electric House team. Don’t miss out on this opportunity!
We think you need these skills to ace Waiter/Waitress - Electric House, West London F&B Front of House London, Electric House View Role
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you love working in hospitality.
Tailor Your Experience:Make sure to highlight your relevant experience in high-end dining environments. We’re looking for specific examples of how you've delivered excellent service and handled busy situations. This helps us see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Waiter/Waitress role at Electric House.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink offerings at Electric House. Be prepared to discuss your favourite dishes and suggest pairings, as this shows your passion for the role and enhances your ability to provide personalised service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for a customer. Highlight how you handled difficult situations or special requests, as this will demonstrate your ability to create memorable experiences for members.
✨Practice Your Communication
Since you'll be working closely with both the floor and kitchen teams, practice clear and concise communication. Role-play scenarios where you take orders or handle member requests to ensure you can convey information effectively under pressure.
✨Dress to Impress
First impressions matter! Dress smartly and in line with the club's standards. This not only shows that you respect the establishment but also reflects your understanding of the professionalism expected in a high-end dining environment.
