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For Companies At a Glance
- Tasks: Support technical needs for events and manage cinema operations.
- Company: Soho House is a vibrant destination for food, wellness, and entertainment.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and continuous training.
- Why this job: Join a dynamic team in a fast-paced environment with opportunities for personal growth.
- Qualifications: Tech-savvy, detail-oriented, and able to multitask under pressure.
- Other info: Flexible hours required, including evenings and weekends.
Is this the role you are looking for? If so, read on for more details, and make sure to apply today.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
The Role...
At Soho House, our Technical Assistants play an integral part of ensuring members, guests and staff have a seamless and stable experience across multiple venues and houses. As a Technical Assistant, you will manage our cinemas with scheduled and private screenings, support staff with technical help and assist on smaller projects as directed by the Technical and IT Management or other members of the IT Services management team, along with AV support on events using mixing desks, video playback and recordings, production lighting, and live music. A successful Technician is self-motivated, can think quickly on their feet and thrive in a fast-paced, high-intensity environment. You will be a critical thinker with great people skills and a knack for making things work!
What We Are Looking For?
- Willing to learn and develop as a team and independently with in-house training and hands-on experience.
- Detail oriented and ability to multitask, under pressure and troubleshoot quickly in a fast-paced environment.
- Familiar with Digital Projection Equipment or equivalent.
- Technically competent and confident to support computer, Internet, software and network security needs.
- Experience with AV lighting, sound, minor repair, installation of AV equipment.
- Flexible schedule to work evenings and weekends as needed.
- Strong verbal and written communication skills.
- Knowledge of sound systems, DJ decks, mixing desks & consoles, phone systems, and IPTV infrastructures, equipment and technical specifications.
- Ability to work unsupervised.
- Ability to manage and prioritise workload.
Main Duties...
- Operate Cinema in all film and digital video formats and liaise with clients regarding technical needs and assist in presentation set-ups within the Cinema and areas of the property.
- Monitor in-house equipment and usage as well as the presentation, preparation, repair and dispatch of films is effective, cleaning and maintenance of projection equipment, diagnose and solve problems, liaising with Service Engineers and Contractors as appropriate.
- Daily support for audio, visual, IT related troubleshooting and partnering with the events team to ensure lighting, sound, music and all other variables are set-up, secured and prepared prior to guests' arrival.
- Respond to guests' needs in a timely manner and quickly provide solutions or alternative options that can enhance one's experience.
- Proactive support through routine checks, audits, and site visits, as well as document, and advise on all projects that are in progress, complete, or require outside support.
- Maintain safe standards, in addition to a clean, organized, and stocked work area with consistent high-quality service throughout the property.
- Liaising with in-house couriers, print managers and keep up with technical developments in relation to cinema and multi-media equipment, systems, etc. and technical training opportunities.
- Evaluate and flag software, hardware, processes, and configurations if they are not in line with best practice, legal requirements (e.g.: PCI-DSS, GDPR), company standards, and H&S.
- Use the installed ITSM tool (Cherwell) and vendor reports to track and report on incidents.
- Focus on continuous improvement and proactively seek to reduce the number of tickets by recommending the removal of underperforming vendors or identifying kit/software that may fail.
- Collaborate with US, Europe, and Asia house IT support teams to deliver a consistent global approach.
- Collaborate with the Service desk team to ensure support calls are managed and effectively triaged through knowledge sharing, collaboration, and development of ITSM tools.
- L1 & L2 support and troubleshoot issues.
Expected working hours for a Technical Assistant:
This role embodies an unconventional workday and may require nights and weekends to support screenings and large-scale events.
Technical Assistant employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistant
✨Tip Number 1
Familiarise yourself with the specific technical equipment mentioned in the job description, such as digital projection equipment and AV systems. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Network with current or former employees of Soho House or similar venues. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Technical Assistant role.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples from past experiences where you successfully troubleshot technical issues. Being able to articulate these scenarios will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially evenings and weekends. Emphasising your willingness to adapt to the unconventional schedule will show that you are genuinely interested in the role and understand its demands.
We think you need these skills to ace Technical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Assistant role. Focus on your technical competencies, such as familiarity with digital projection equipment and AV support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you demonstrated problem-solving skills and your ability to work under pressure.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, as well as your ability to multitask and troubleshoot quickly in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Soho House & Co
✨Show Your Technical Skills
Make sure to highlight your experience with digital projection equipment, AV lighting, and sound systems. Be prepared to discuss specific projects where you've successfully used these skills, as this role requires a solid technical background.
✨Demonstrate Problem-Solving Abilities
Since the job involves troubleshooting and quick thinking, be ready to share examples of how you've resolved technical issues in the past. This will show that you can handle the fast-paced environment they are looking for.
✨Communicate Clearly
Strong verbal and written communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to liaise with clients and team members effectively.
✨Be Flexible and Adaptable
The role requires working evenings and weekends, so express your willingness to adapt your schedule. Share any previous experiences where you've had to adjust to changing circumstances or work under pressure.
