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- Tasks: Supervise housekeeping team to maintain high cleanliness standards and support staff training.
- Company: Join the vibrant Soho House team known for its premium service and culture.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Why this job: Be part of a dynamic environment where your leadership makes a real difference.
- Qualifications: Experience in housekeeping supervision and a passion for excellent service.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
The Role… At Soho House, as a Housekeeping Supervisor you will oversee the daily operations of the housekeeping team to ensure the highest standards of cleanliness, presentation, and service across all guest-facing and back-of-house areas. You will play a critical role in maintaining the premium environment expected by our members and guests, while supporting, training, and motivating your team.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Key duties…
- Supervise and coordinate housekeeping staff to ensure all areas (rooms, public spaces, offices, and staff areas) are cleaned and maintained to high standards.
- Conduct daily inspections and audits of guest areas, restrooms, lounges, and event spaces, addressing any deficiencies immediately.
- Support training and onboarding of new team members, ensuring they understand club standards, procedures, and safety expectations.
- Create and adjust daily work schedules and task lists based on occupancy, events, and business levels.
- Liaise with front of house, events, and maintenance teams to ensure smooth operations and prompt response to member needs.
- Monitor housekeeping stock levels (e.g. cleaning supplies, linen, amenities) and assist with inventory control.
- Enforce health, hygiene, and safety regulations, and ensure compliance with COSHH and manual handling practices.
- Address member or guest feedback regarding cleanliness or housekeeping promptly and professionally.
- Lead by example, promoting a positive team environment and strong work ethic.
What we are looking for...
- A successful Housekeeping Supervisor for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- 2–3 years' experience in a housekeeping supervisory or senior attendant role, ideally within luxury hospitality or private clubs.
- Strong understanding of cleaning techniques, guest service, and back-of-house procedures.
- Experience leading and motivating a team in a fast-paced environment.
- Excellent communication, time management, and organisational skills.
- Detail-oriented with a proactive approach to problem solving.
- Working knowledge of housekeeping systems or software is a plus.
Housekeeping Supervisor in Stoke-on-Trent employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at places like Soho House. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your housekeeping knowledge during interviews. Talk about your experience with cleaning techniques and how you've led teams in the past. We love seeing candidates who can back up their words with real-life examples.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! During interviews, be ready for scenario-based questions. Think about how you'd handle guest feedback or manage your team during busy times. We want to see your problem-solving skills in action!
We think you need these skills to ace Housekeeping Supervisor in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Housekeeping Supervisor role. Highlight any relevant experience in luxury hospitality or team leadership, as we want to see how you can contribute to our high standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about housekeeping and how your experience aligns with our values at Soho House. Be genuine and let your personality come through!
Showcase Your Team Spirit: Since this role involves leading and motivating a team, make sure to include examples of how you've successfully worked with others in the past. We love seeing candidates who can foster a positive team environment!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Soho House!
How to prepare for a job interview at Soho House & Co
✨Know Your Housekeeping Standards
Before the interview, brush up on the specific cleaning standards and procedures that are expected in luxury hospitality. Familiarise yourself with common housekeeping practices and be ready to discuss how you would maintain these high standards in your role.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated and trained staff in the past. Think about specific situations where you resolved conflicts or improved team performance, and be ready to share these stories.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. During the interview, highlight your experience with inspections and audits. Discuss how you ensure cleanliness and presentation in all areas, and be prepared to explain how you handle feedback from guests or members.
✨Prepare Questions About Team Dynamics
Show your interest in the team environment by preparing thoughtful questions about how the housekeeping team collaborates with other departments. Ask about training opportunities and team events, as this demonstrates your commitment to fostering a positive workplace culture.