At a Glance
- Tasks: Manage and create engaging content for Soho House's exclusive members-only Instagram account.
- Company: Join a vibrant team at Soho House, a leader in the hospitality industry.
- Benefits: Enjoy competitive pay, health perks, discounts, and unique training opportunities.
- Other info: Flexible work environment with exciting team events and career growth potential.
- Why this job: Be at the forefront of social media, connecting a dynamic community through authentic storytelling.
- Qualifications: Proven social media skills, creativity, and a passion for community engagement.
The predicted salary is between 33750 - 41250 £ per year.
Key Responsibilities..
We’re looking for a creative, culturally connected Social Media & Community Manager based in London to join our Global Social team.
This is a hands-on role for someone who lives and breathes social media, thrives in fast-paced environments, and enjoys creating content as much as planning strategy.
You’ll play an important role in the day-to-day running of Soho House’s global social channels, while leading a private Instagram account for members only.
The members’ account will be a hyper-local social channel designed to bring our Houses, community and culture to life through real-time, insider content.
More personal and community-led than our global channels, it’s a place where members discover what’s happening across our Houses first, from new openings and events to member recommendations and behind-the-scenes moments.
Something you will be involved with launching from the get go.
Reporting to the Global Head of Social, you’ll work closely with Membership, Operations, Events and Marketing teams, while collaborating with the wider Global Social team to develop ideas, manage content calendars and deliver best-in-class social content across Soho House.
- Objectives
- Build awareness of everything happening across Soho House, including events, programming, new menus, openings, collaborations and member updates
- Create demand for the channel through exclusive access, sneak peeks and member-first moments
- Drive footfall into the Houses by encouraging members to make the most of their membership
- Build member connection, pride and community through authentic, local storytelling
Key Responsibilities
- Own the day-to-day management of the members-only Instagram account
- Capture and create social-first content across the Houses, events, launches and cultural moments
- Develop creative content ideas that encourage members to follow and engage with the channel
- Produce engaging Reels, Stories and feed content
- Write copy that feels conversational, informative and distinctly local
- Build strong relationships with Membership, Events and Operations teams to stay ahead of programming and identify content opportunities
- Manage community engagement, including comments and direct messages
- Monitor channel performance and deliver regular reporting with recommendations for optimisation
- Global Social
Key Responsibilities
- Support the day-to-day management of Soho House’s global social channels
- Contribute creative ideas for campaigns, content series and always-on social storytelling
- Assist with planning and maintaining the global social content calendar
- Support with publishing content across global social channels
- Support community management across global platforms when required
- Work with teams across the business to source content and identify social opportunities
- Assist with content planning around House openings, campaigns, events and key business moments
- Monitor performance and contribute insights to inform future content strategy
- Support content shoots, creator collaborations and social-first productions where required
- Who We’re Looking For
- A proactive social media manager and content creator with excellent creative instincts
- Strong understanding of Instagram, content creation and community building
- Confident capturing and editing content on mobile
- Excellent copywriting skills with a warm, engaging tone of voice
- Highly organised, with experience managing multiple content calendars and priorities
- Comfortable interpreting performance data and turning insights into action
- Collaborative, self-motivated and excited to work across both local and global social initiatives
- Important to Know
- This is a full-time, London-based role
- Evening and weekend event attendance will be required on occasions
- The successful candidate will spend significant time across Soho House locations capturing content and attending member events
Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Annual Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy on Fridays
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- #J-18808-Ljbffr
Social Media and Community Manager Communications London, UK Support Office View Role employer: Soho House & Co
Soho House & Co. is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture centred around luxury hospitality and member experience. With competitive compensation packages, extensive benefits, and ample opportunities for personal and professional development, this role in the UK provides a unique chance to lead a talented team in a dynamic environment focused on operational excellence and sustainable business growth.
StudySmarter Expert Advice🤫
We think this is how you could land Social Media and Community Manager Communications London, UK Support Office View Role
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Soho House & Co.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Soho House & Co!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Soho House & Co, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Soho House & Co or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Media and Community Manager Communications London, UK Support Office View Role
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Soho House & Co:Before hitting send, make sure to tailor your application specifically to Soho House & Co! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Soho House & Co
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
