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- Tasks: Provide top-notch IT support for POS and PMS systems across global locations.
- Company: Soho House & Co is a renowned hospitality brand with a vibrant culture.
- Benefits: Enjoy competitive packages, global perks, memberships, discounts, and professional development.
- Why this job: Join a dynamic team focused on innovation and seamless service in hospitality tech.
- Qualifications: Strong IT support background with expertise in POS, PMS, and payment systems required.
- Other info: Be part of exciting projects and collaborate with diverse teams globally.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior POS & PMS Support Analyst role at Soho House & Co . 6 days ago Be among the first 25 applicants. Join to apply for the Senior POS & PMS Support Analyst role at Soho House & Co . Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Soho House & Co. Recruitment Manager – Soho House, Global Head Office The Role… Soho House is seeking a Senior IT PMS/POS Support Analyst to ensure seamless and stable service across all global locations through proactive support and management of IT systems, focusing on PMS (Property Management System) and POS (Point of Sale). Main Duties… L1 & L2 support and troubleshooting for: POS Oracle Simphony 19.7 and above Oracle Gift & Loyalty iCare PMS Opera Interfaced applications – SynXis, Tiger, Book4Time Planet/3C Integrated Pay Planet/3C integrations into our in-house “House pay” system Proactive support through routine checks and audits Ensure incident resolution and escalation within SLA Manage POS database and ensure compliance with rules Update F&B menus in Oracle EMC as needed Undertake ad hoc project work as defined by the Global Head of IT Support Support POS/payment project deployments at Soho sites Assist with new installations, refurbishments, and openings Work with third parties and suppliers as technical liaison Use ITSM tools and vendor reports for incident tracking and reporting Collaborate within Digital/IT Department for support management Work with Project Teams for post-hypercare support Escalate complex issues to senior team members or third-party providers Assist junior team members with incidents Detect, document, and provide workarounds for known issues Create training materials and update knowledge base Focus on continuous improvement and proactive issue reduction About You… Strong IT support background with L1 & L2 troubleshooting experience Expertise in POS, PMS, and payment systems including Oracle Simphony POS (19.7+), Oracle Gift & Loyalty iCare, Oracle Opera PMS, SynXis, Tiger, Book4Time, Planet/3C Integrated Pay, and House Pay system Proactive monitoring skills Experience resolving or escalating incidents within SLAs Database management and compliance expertise Experience with IT projects, installations, and site openings Vendor liaison skills Proficiency with ITSM tools and incident reporting Strong collaboration skills across IT teams Support experience for project transitions post-hypercare Ability to identify and document recurring issues and workarounds Soho House offers competitive packages with global benefits and perks, including memberships, discounts, health care, and professional development opportunities. #J-18808-Ljbffr
Senior POS & PMS Support Analyst employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior POS & PMS Support Analyst
✨Tip Number 1
Familiarise yourself with the specific POS and PMS systems mentioned in the job description, such as Oracle Simphony and Opera. Having hands-on experience or knowledge about these systems will give you a significant edge during discussions.
✨Tip Number 2
Network with current or former employees of Soho House to gain insights into their work culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the company during any interactions.
✨Tip Number 3
Prepare to discuss your experience with incident resolution and SLA management. Be ready to share specific examples of how you've successfully handled similar situations in the past, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight your collaboration skills by preparing examples of how you've worked effectively within IT teams or with third-party vendors. This is crucial for the role, as it involves liaising with various stakeholders.
We think you need these skills to ace Senior POS & PMS Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with PMS and POS systems. Include specific examples of troubleshooting and incident resolution that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention your experience with Oracle Simphony and other relevant systems, and explain how you can contribute to Soho House's success.
Highlight Collaboration Skills: In your application, emphasise your ability to work collaboratively within IT teams. Provide examples of past experiences where you successfully liaised with vendors or supported project transitions.
Showcase Proactive Monitoring Experience: Demonstrate your proactive approach to IT support by detailing any experience you have with routine checks, audits, or continuous improvement initiatives. This will show that you are not just reactive but also forward-thinking.
How to prepare for a job interview at Soho House & Co.
✨Know Your Systems
Familiarise yourself with the specific POS and PMS systems mentioned in the job description, such as Oracle Simphony and Opera. Be prepared to discuss your experience with these systems and how you've used them in previous roles.
✨Demonstrate Proactive Support Skills
Highlight any instances where you've proactively identified and resolved issues before they escalated. Discuss your approach to routine checks and audits, as this will show your commitment to maintaining seamless service.
✨Showcase Collaboration Experience
Since the role involves working closely with various teams, be ready to share examples of how you've successfully collaborated with IT teams or third-party vendors in the past. This will demonstrate your ability to work effectively in a team environment.
✨Prepare for Technical Questions
Expect technical questions related to L1 & L2 support and troubleshooting. Brush up on common issues and solutions related to the systems you'll be supporting, and be ready to explain your thought process when resolving incidents.
