Soho House is seeking a Concierge Manager to lead a team of up to 12 Concierge Responders and simultaneously work on the front line with our most engaged members. You will manage bookings, relationships and service delivery across global Houses, ensuring a seamless, personalised experience and high standards of discretion.
The role requires strong leadership, exceptional communication, and a proactive approach to coaching, training, and process improvement within a luxury hospitality context.
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Senior Concierge Lead - Global Member Experience employer: Soho House & Co
Soho House & Co. is an exceptional employer that prioritises the well-being and professional development of its employees. With a vibrant work culture that encourages collaboration and innovation, you will have the opportunity to make a meaningful impact on health and safety across our London sites. Our commitment to employee growth is reflected in comprehensive training programmes and the chance to engage with diverse teams, making this role not just a job, but a rewarding career experience.
