At a Glance
- Tasks: Deliver exceptional front-of-house service and support daily club operations.
- Company: Join the vibrant team at Soho House in Mayfair, Central London.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Be the welcoming face of Soho House and create memorable experiences for guests.
- Qualifications: 2-3 years in a front desk role with luxury hospitality experience.
The predicted salary is between 30000 - 40000 £ per year.
Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026.
The Role…At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, being the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. Assist guests by checking/retrieving their coats and/or items they left. Build relationships with members and guests and communicate red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional. Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Seasonal Receptionist - Mews House Mayfair, Central London F&B Front of House London, Mews Hous[...] employer: Soho House & Co
Soho House is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering competitive compensation packages and a range of benefits including weekly pay, team meals, and generous discounts. Located in the heart of Central London, our seasonal Receptionist role provides unique opportunities for personal and professional growth through continuous training and engaging team events, all while being part of a dynamic hospitality environment that values discretion, efficiency, and elegance.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Receptionist - Mews House Mayfair, Central London F&B Front of House London, Mews Hous[...]
✨Tip Number 1
Get to know the venue! Before your interview, pop by Mews House and soak up the atmosphere. Familiarising yourself with the space and its vibe will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the place. Role-play common scenarios with friends or family to sharpen your communication and problem-solving skills. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects the elegance of Mews House while still being comfortable enough for you to move around and engage with guests.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Seasonal Receptionist - Mews House Mayfair, Central London F&B Front of House London, Mews Hous[...]
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV:Make sure to customise your CV for the Seasonal Receptionist position. Highlight your relevant experience in front-of-house roles and any skills that align with our values of discretion, efficiency, and elegance.
Show Off Your Communication Skills:Since this role involves a lot of interaction with guests and members, emphasise your verbal and written communication skills. Share examples of how you've successfully handled guest inquiries or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Mews House Mayfair!
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, make sure you research Mews House and Soho House. Familiarise yourself with their values, services, and atmosphere. This will help you demonstrate your genuine interest in the role and show that you’re ready to contribute to their exceptional front-of-house service.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, focusing on how you would handle guest inquiries or resolve issues. This will help you feel more at ease during the actual interview.
✨Showcase Your Hospitality Experience
Highlight your previous experience in luxury hospitality or front desk roles. Be prepared to share specific examples of how you've provided exceptional service, handled high-pressure situations, or built relationships with guests. This will illustrate your suitability for the role and your understanding of what it takes to create a welcoming environment.
✨Dress to Impress
First impressions matter, especially in a front-of-house position. Dress smartly and professionally for your interview, reflecting the elegance and discretion that Soho House embodies. This shows that you take the opportunity seriously and understand the importance of presentation in the hospitality industry.
