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For Companies At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a fantastic dining experience.
- Company: Soho House, a vibrant and trendy hospitality brand.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Flexible shifts, continuous training, and opportunities for personal growth.
- Why this job: Join a dynamic team and enhance your hospitality skills while making connections.
- Qualifications: 2-3 years in a similar role, customer service passion, and teamwork skills.
The predicted salary is between 12 - 15 £ per hour.
Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026.
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2 - 3 years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Seasonal Host - White City House, West London employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Host - White City House, West London
✨Tip Number 1
Get to know the venue! Before your interview, pop by White City House and soak up the atmosphere. Familiarise yourself with the layout and vibe so you can chat about it during your interview. It shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member to nail that warm greeting and smooth table management. The more comfortable you are with these interactions, the better you'll shine in front of the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you some insider info that sets you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and keen to join the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Seasonal Host - White City House, West London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you love hospitality and what makes you a great fit for the role.
Tailor Your CV: Make sure your CV is tailored to the Seasonal Host position. Highlight relevant experience, especially in fast-paced environments. We’re looking for those who thrive under pressure, so don’t forget to mention any specific examples that showcase your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you want to join Soho House. Be specific about what excites you about the role and how you can contribute to our team. Keep it concise but engaging – we want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being a Seasonal Host entails. Familiarise yourself with the key duties listed in the job description, such as managing bookings and providing excellent service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Hospitality Skills
During the interview, be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond for guests or resolved complaints effectively. This will highlight your suitability for a role that revolves around hospitality.
✨Practice Problem-Solving Scenarios
Since the role requires quick thinking and problem-solving under pressure, prepare for situational questions. Consider how you would handle a busy shift or a member complaint. Practising these scenarios will help you articulate your thought process and reassure the interviewer of your ability to thrive in a fast-paced environment.
✨Build Rapport with the Interviewer
Remember, the interview is not just about answering questions; it's also about making a connection. Be friendly, approachable, and show genuine interest in the company culture. Building rapport can leave a lasting impression and demonstrate that you embody the hospitality spirit they’re looking for.