At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic experience for all members.
- Company: Soho House, a vibrant and inclusive hospitality brand.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Other info: Enjoy monthly team events and opportunities for personal and professional growth.
- Why this job: Join a fun team and develop your skills in a dynamic environment.
- Qualifications: 2-3 years in hospitality, great customer service skills, and a passion for teamwork.
The predicted salary is between 24000 - 30000 € per year.
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Welcome every member by name and guest with open arms and in a hospitable manner.
- Respond to guest inquiries and requests in a timely, friendly and efficient manner.
- Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
- In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.
- Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team.
- Support floor team to prepare tables by setting up linens, cutlery and glasses.
- Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings.
- Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2 - 3 years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Seasonal Host - Soho Farmhouse (Hay Barn) employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that encourages personal and professional growth, employees enjoy competitive benefits such as weekly pay, team meals, and unique training opportunities. Located at the picturesque Soho Farmhouse, staff can also take advantage of generous discounts and participate in community-focused initiatives, making it a rewarding place to work for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Host - Soho Farmhouse (Hay Barn)
✨Tip Number 1
Get to know the venue! Before your interview, pop by Soho Farmhouse and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you connect better during your chat with the hiring team.
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member to nail down how you'd greet guests and handle inquiries. The more comfortable you are, the more natural it’ll feel when you’re in front of the interviewers.
✨Tip Number 3
Show off your passion for customer service! During your interview, share stories about times you went above and beyond for guests. This will demonstrate your commitment to creating memorable experiences, which is key for a Host at Soho House.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Soho Farmhouse!
We think you need these skills to ace Seasonal Host - Soho Farmhouse (Hay Barn)
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get a sense of who you are, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve welcomed guests or managed bookings, as this will show us you’re a great fit for the Host position.
Show Enthusiasm:Express your excitement about the role and working at Soho Farmhouse. We love candidates who are genuinely interested in being part of our team and contributing to our members' experiences.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Seasonal Host does at Soho House. Familiarise yourself with their key duties, like managing bookings and ensuring a warm welcome for guests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Hospitality Skills
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your passion for hospitality and your ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, like a double booking or an unhappy guest. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you can think on your feet and maintain professionalism.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team culture or training opportunities. This not only shows your enthusiasm for the position but also helps you gauge if Soho House is the right fit for you. Remember, interviews are a two-way street!
