At a Glance
- Tasks: Ensure safety and security for guests and staff while managing operations at Soho House.
- Company: Join the vibrant team at Soho House Manchester, a leader in hospitality.
- Benefits: Enjoy weekly pay, team meals, 50% off food and drink, and private health care.
- Other info: Participate in fun team events and continuous training for personal and professional growth.
- Why this job: Make a real impact on guest safety and operational excellence in a dynamic environment.
- Qualifications: 3+ years in a similar role, experience in hospitality, and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
The Role
At Soho House, the Safety and Operations Manager will ensure that Soho House provides a safe and secure environment that protects and safeguards all House guests, employees, contractors and all House assets. Demonstrating a professional approach, you will work with all managers and employees to ensure compliance with legal and operational security, fire and life safety requirements and drive a culture of performance and safe behaviour.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse House Tonic: Our Cookhouse House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties
- Be the first point of contact for all BOH operational matters, including prevention and response to issues which pose a risk to business
- Drive performance by establishing safety and maintenance priorities, identifying high risk areas, initiating actions to reduce risk exposure and communicating with managers about safety needs and problems
- Lead the inspection and monitoring of the security and maintenance program in the House. This includes credit card payment control, key control, CCTV and all other physical security provisions, and monitoring employee entry and exit from the premises
- Lead on managing all licensing conditions in conjunction with local licensing authority and maintaining all relevant logs
- Oversee and manage BOH personnel, including maintenance and cleaners ensuring staffing levels are appropriate, and support event setup
- Manage BOH operations ordering and cost control, such as invoice reconciliation, cheque requisitions, accruing and prioritizing purchases, in line with budget
- Overseeing third party contractors on site when conducting general maintenance works and inspections, ensuring a clear process is in place to monitor access, follow company working practices and manage costs
- Working closely with the Regional Head of Health and Safety in developing and instigating group initiatives
- Prepare regular activity reports for GM and management team
- Conduct or coordinate investigations into incidents involving guests or employees to learn lessons and support claims investigations
What we are looking for
- Minimum of 3 years' experience in similar capacity
- Managing safely / CIEH level 3 or 4
- Experience in similar role
- Experience of working in a fast-paced environment
- Comfortable in a matrix management environment
- 2 years' experience at managerial level
- Experience in the hospitality sector
- NEBOSH general certificate
- Minimum 5 years related experience in a hotel/club/property management
- Experience with highly discerning clients
Safety And Operations Manager - Soho House Manchester employer: Soho House & Co
Soho House Manchester is an exceptional employer that prioritises the safety and well-being of its team members while fostering a vibrant and inclusive work culture. With competitive compensation packages, extensive training opportunities, and unique benefits such as staff discounts and paid charity days, employees are encouraged to grow both personally and professionally in a dynamic hospitality environment. The location offers a creative atmosphere where every team member can thrive and contribute to a memorable guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Safety And Operations Manager - Soho House Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Soho House & Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Soho House & Co
Don't be shy about reaching out to Soho House & Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Safety And Operations Manager - Soho House Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Soho House & Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Soho House & Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
