At a Glance
- Tasks: Lead the Room Service operation, ensuring top-notch service and team development.
- Company: Join the vibrant Soho House team in Oxfordshire.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering exceptional experiences for members and guests.
- Qualifications: 3-5 years in hospitality with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery. You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards. This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Duties
- Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
- Take full ownership of service standards, presentation and guest experience within the department
- Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
- Oversee scheduling, labour control and resource planning to meet business needs
- Monitor service times, identify areas for improvement and implement solutions to drive efficiency
- Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
- Manage stock control, ordering and cost efficiencies within the department
- Handle escalated guest feedback, resolving issues with professionalism and care
- Ensure full compliance with food safety, hygiene and health & safety standards
- Lead training, onboarding and continuous development of team members
- Support wider operational initiatives and contribute to overall House performance
What we are looking for
A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.
- 3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B
- Previous Management, Supervisory or team leadership experience
- Excellent interpersonal skills and ability to build strong relationships (internal and external)
- Strong attention to detail and presentation
- Excellent customer service and problem-solving skills
- Highly organised and reliable
- Ability to work and maximise relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Room Service Manager - Soho Farmhouse Food & Beverage Oxfordshire, Soho Farmhouse View Role employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that encourages creativity and collaboration, employees benefit from competitive compensation, extensive training opportunities, and unique perks such as team meals, discounts, and paid charity days. Located in the picturesque Oxfordshire at Soho Farmhouse, this role offers a chance to thrive in a dynamic environment while delivering outstanding service to our valued members and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Manager - Soho Farmhouse Food & Beverage Oxfordshire, Soho Farmhouse View Role
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe and values. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with leading a high-performing team and delivering top-notch service.
✨Tip Number 3
Show off your passion! When chatting with the interviewers, let your enthusiasm for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Room Service Manager - Soho Farmhouse Food & Beverage Oxfordshire, Soho Farmhouse View Role
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you can bring that passion to the Room Service Manager role at Soho House.
Highlight Relevant Experience:Make sure to showcase your 3-5 years of experience in a busy hospitality environment. We’re looking for examples of your previous supervisory roles and how you've led teams to success in high-pressure situations.
Be Detail-Oriented:Attention to detail is key in this role. In your application, mention specific instances where your keen eye for detail has improved service quality or guest satisfaction. We love candidates who can spot the little things that make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Let’s get started on this journey together!
How to prepare for a job interview at Soho House & Co
✨Know Your Stuff
Before the interview, dive deep into Soho House's values and the specifics of the Room Service Manager role. Familiarise yourself with their service standards and think about how your past experiences align with their expectations. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous management experiences. Think of specific examples where you led a team to success or improved service delivery. Highlight your ability to inspire and develop others, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've handled guest feedback or resolved issues effectively. This will illustrate your customer service skills and your capacity to maintain high standards under pressure, which is key for a Room Service Manager.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, training opportunities, or how they measure success in the Room Service department. This shows your enthusiasm and helps you gauge if it's the right fit for you.
