At a Glance
- Tasks: Lead the Room Service team to deliver top-notch service and guest experiences.
- Company: Join the vibrant Soho House community known for its unique culture.
- Benefits: Enjoy weekly pay, team meals, discounts, and health plans.
- Other info: Engage in fun team events and continuous training for personal growth.
- Why this job: Be part of a dynamic team that values creativity and excellence in hospitality.
- Qualifications: 3-5 years in hospitality with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 € per year.
The Role… At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery. You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards. This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Duties...
- Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
- Take full ownership of service standards, presentation and guest experience within the department
- Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
- Oversee scheduling, labour control and resource planning to meet business needs
- Monitor service times, identify areas for improvement and implement solutions to drive efficiency
- Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
- Manage stock control, ordering and cost efficiencies within the department
- Handle escalated guest feedback, resolving issues with professionalism and care
- Ensure full compliance with food safety, hygiene and health & safety standards
- Lead training, onboarding and continuous development of team members
- Support wider operational initiatives and contribute to overall House performance
What we are looking for...
A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.
- 3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B
- Previous Management, Supervisory or team leadership experience
- Excellent interpersonal skills and ability to build strong relationships (internal and external)
- Strong attention to detail and presentation
- Excellent customer service and problem-solving skills
- Fluent in English
- Highly organised and reliable
- Ability to work and maximise relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements:
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Room Service Manager - Soho Farmhouse employer: Soho House & Co
Soho House is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture enriched with unique benefits such as weekly pay, team meals, and extensive training programmes. Located at the picturesque Soho Farmhouse, employees enjoy a supportive environment that fosters personal and professional development, alongside opportunities to engage in community service and participate in fun team events. With a commitment to service excellence and a focus on creating memorable experiences for guests, working at Soho House is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Manager - Soho Farmhouse
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Soho House or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for service shine through. Share stories that highlight your experience and how you’ve led teams to success in high-pressure environments.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t just wait for the application process. Reach out directly to the hiring manager or team members on LinkedIn. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Keep learning! Take advantage of any training opportunities related to food safety, customer service, or team management. This not only boosts your skills but also shows potential employers that you’re committed to personal growth.
We think you need these skills to ace Room Service Manager - Soho Farmhouse
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you can bring that passion to the Room Service Manager role at Soho House.
Highlight Relevant Experience:Make sure to showcase your 3-5 years of experience in a busy hospitality environment. We’re looking for examples of how you've led teams and maintained high standards in service delivery.
Be Detail-Oriented:Attention to detail is key in this role. In your application, mention specific instances where your keen eye for detail has improved service or guest experiences. We love candidates who can spot the little things that make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates about the role. Let’s get started on this journey together!
How to prepare for a job interview at Soho House & Co
✨Know Your Stuff
Before the interview, dive deep into Soho House's values and service standards. Familiarise yourself with their approach to room service and think about how your experience aligns with their expectations. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team in the past. Highlight moments where you inspired your team or improved service efficiency. This is crucial for a role that demands strong leadership and team development.
✨Master the Art of Problem-Solving
Prepare to share instances where you've successfully handled guest feedback or resolved issues. Demonstrating your ability to stay calm under pressure and find solutions will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team culture, training opportunities, or how they measure success in the Room Service department. This shows your enthusiasm and helps you gauge if it's the right fit for you.
