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- Tasks: Deliver exceptional customer service and create a welcoming shopping experience.
- Company: Join Soho Home, a trendy brand inspired by the iconic Soho Houses.
- Benefits: Weekly pay, commission, discounts, health plans, and fun team events.
- Why this job: Be part of a creative team and help customers find their perfect homeware.
- Qualifications: Retail experience and a passion for interior design are a plus.
- Other info: Enjoy continuous training and opportunities to support charities.
The predicted salary is between 28800 - 43200 £ per year.
Retail Sales Consultant role at Soho House & Co in Soho Home Westbourne Grove studio.
Company Overview
Soho Home is a modern homewares brand designed for relaxed, sociable living. With more than 25 years of design heritage, our ranges mirror the look and feel of our Soho Houses around the world. Our collection includes furniture, lighting, tableware and accessories created for, and inspired by, the Houses.
Responsibilities
- Provide outstanding service that creates a positive experience for the customer and generates loyalty.
- Ensure customers are greeted and looked after when browsing or purchasing products.
- Provide extra information about products and services on offer throughout the store and online as required.
- Offer alternatives when a product is not available.
- Deal with queries in a professional manner or pass them to the manager.
- Maintain comprehensive product knowledge and quality of service.
- Maximise potential of products in the retail space to create sales.
- Maintain shop displays fully stocked and cleanliness standards.
- Be aware of best and slow selling items to improve sales.
- Give feedback to AM & Retail Manager about what is selling.
- Meet daily sales targets as part of the retail team.
- Source products from the back of house where required.
- Work towards daily/weekly sales targets, report to manager and finance teams.
- Successfully cash up at the end of the day.
Qualifications
- Proven experience in a similar retail role.
- Deliver a high level of customer service.
- Communicate honestly, openly, and constructively.
- Creative flair and confident discussion of colours, styles, and trends in interiors.
- Demonstrate flexibility and innovation in a changing retail environment.
- Strong team player.
- Experience in furniture and lighting is an advantage.
Benefits
- Weekly Pay
- Commission based on sales targets
- Soho Friends Membership 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Medicash Health Cash Plan
- Life Assurance
- Birthday Day Off after 1 year of service
- Up to 50% Staff Discount on Cowshed & Soho Home
- 2 days paid a year to support a charity of your choice (soho impact)
- Free Counselling Sessions
- Cookhouse & House Tonic programmes
- Continuous training to develop yourself personally and professionally
- Team Events: fitness, cinema, art classes etc.
Retail Sales Consultant (Full Time) - Soho Home Westbourne Grove employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant (Full Time) - Soho Home Westbourne Grove
✨Tip Number 1
Get to know the brand! Dive into Soho Home's vibe and values. When you understand what makes them tick, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you handle different customer queries. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Soho Home.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a fantastic team that values creativity and customer service.
We think you need these skills to ace Retail Sales Consultant (Full Time) - Soho Home Westbourne Grove
Some tips for your application 🫡
Show Your Passion for Homewares: When you're writing your application, let your love for homewares shine through! Talk about your favourite styles or trends in interiors and how they inspire you. We want to see that you’re genuinely excited about the products we offer.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in providing top-notch customer service. Share specific examples of how you've created positive experiences for customers in the past. Remember, we value loyalty and satisfaction, so show us how you can contribute!
Be Creative and Authentic: Don’t be afraid to let your personality come through in your application. Use a friendly tone and be authentic about your experiences. We appreciate creativity, so if you have unique ideas about retail or customer engagement, share them with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our amazing company culture. Plus, it shows us you’re serious about joining the team!
How to prepare for a job interview at Soho House & Co
✨Know Your Products
Before the interview, dive deep into Soho Home's product range. Familiarise yourself with their furniture, lighting, and accessories. Being able to discuss specific items and their features will show your passion for the brand and your readiness to provide outstanding customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to create positive experiences and build loyalty, which is key for this role.
✨Be Ready to Discuss Trends
Brush up on current interior design trends and be prepared to share your thoughts during the interview. Show your creative flair by discussing colours, styles, and how they relate to Soho Home’s aesthetic. This will highlight your enthusiasm and knowledge in the field.
✨Team Player Mindset
Soho Home values collaboration, so be ready to talk about your experience working in teams. Share how you’ve contributed to team goals and supported your colleagues. This will illustrate that you’re not just a great individual contributor but also someone who thrives in a team environment.