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- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences for guests.
- Company: Join Soho House, a vibrant destination for food, wellness, and outdoor activities in the Oxfordshire countryside.
- Benefits: Enjoy weekly pay, team meals, discounts, private health care, and fun team events.
- Why this job: Be part of a creative culture that values personal growth and community impact through charity support.
- Qualifications: 1-2 years in hospitality management, excellent interpersonal skills, and a passion for customer service.
- Other info: Flexible shifts with opportunities for continuous training and development.
The predicted salary is between 36000 - 60000 £ per year.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
The Role...
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You'll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Main Duties...
- Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
- Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through story-telling, demos, guest speakers, "Cook House & House Tonic" and "Club School."
- Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
- Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
- Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
- Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Maintain the highest level of appearance at all times.
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently.
- Ensure employee compliance with company standards and policies and external regulations.
What we are looking for...
- Up to 1-2 years' experience in a busy hospitality venue within a management capacity.
- Innovator and influencer with previous experience managing F&B operations.
- Excellent interpersonal skills and ability to build relationships (internal and external).
- Strong attention to details.
- Excellent customer service.
- Fluent in English.
- Organised and reliable.
- Ability to work and maximize relationships within a diverse team.
- Computer literacy within Opera, Micros and Adaco advantageous.
- Full understanding of local authority requirements.
- Personal license holder.
- SIA knowledge, understanding and experience.
Expected working hours for a Floor Manager: Varying shift times across the seven days, to include working evenings, weekends, opens & closes. Average hours 45 hours per week. Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16).
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Floor Manager
✨Tip Number 1
Familiarise yourself with Soho House's unique culture and values. Understanding their approach to hospitality will help you align your management style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience at Soho House or similar venues. Personal connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to maintain service standards while fostering a positive atmosphere will set you apart.
✨Tip Number 4
Stay updated on current food and beverage trends, as well as customer service best practices. Being knowledgeable about the latest industry developments will demonstrate your commitment to excellence in the role.
We think you need these skills to ace Restaurant Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your achievements in previous roles, especially those related to food and beverage operations, team management, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Soho House's values. Mention specific experiences that demonstrate your ability to lead a team and enhance guest experiences.
Highlight Relevant Skills: In your application, emphasise skills such as excellent interpersonal abilities, attention to detail, and organisational skills. These are crucial for a Floor Manager role and should be evident in your application.
Showcase Your Leadership Experience: Provide examples of how you've successfully managed teams in busy environments. Discuss any training or mentoring you've provided to staff, as this aligns with the responsibilities of the Floor Manager position.
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, make sure to familiarise yourself with Soho Farmhouse and its various dining options. Understanding the atmosphere, menu offerings, and unique features will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, focusing on how you've motivated staff, handled conflicts, and ensured excellent service. Use specific examples to illustrate your leadership style.
✨Showcase Your Customer Service Expertise
Excellent customer service is key in this role. Think of instances where you've gone above and beyond for customers or resolved difficult situations. Highlighting these experiences will demonstrate your commitment to providing top-notch service.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This shows that you're not only interested in the position but also in contributing positively to the team.
