Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reservations, coach the team, and ensure top-notch guest service.
- Company: Soho Farmhouse is a stunning countryside destination for food, wellness, and outdoor fun.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and exclusive training opportunities.
- Why this job: Join a vibrant team in a beautiful setting, perfect for food lovers and hospitality enthusiasts.
- Qualifications: 1-2 years' experience in a busy reception, strong communication skills, and a passion for service.
- Other info: Flexible shifts with subsidised transport from nearby towns.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho Farmhouse is surrounded by 100 acres of Oxfordshire countryside, a destination for food and drink, wellness and outdoor activities. We have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. There are multiple food and beverage outlets on site.
The Role...
We are seeking an experienced Reservations Supervisor to join our team at Soho Farmhouse (OX7 4JS). The Reservations Supervisor is responsible for managing the reservations process and operation, as well as coaching and motivating the team to deliver quality guest service and meet financial targets. The Reservations Supervisor oversees all reservation bookings.
Main Duties:
- Liaising with central reservations to communicate new rate plans and promotions
- Maintaining the in-house reservations systems
- Manage the daily operations and efficient running of the Reservations Department
- Demonstrate an in-depth knowledge and understanding of Hotel systems including Opera ORS, Opera PMS, CRM, etc.
- Assist in answering any member or guest queries via telephone or email
- Process reservations from the sales office, other hotel departments, and travel agents
- Know the type of rooms available as well as their location and layout
- Know the selling status, rates, and benefits of all packages plans
- Communicate reservation information and all special requests to the front desk
- Process cancellations and modifications and promptly relay this information to the front desk
- Understand the hotel's policy on guaranteed reservations and no-shows and communicate information to guests
- Prepare expected arrival list for front office use
- Update member and guests' profiles
- Handle daily correspondence
- Respond to inquiries and make reservations as needed
- Be aware of all front office procedures
- Willing to undertake any reasonable request made by management in any other areas of the house
What we are looking for in a Reservations Supervisor ...
- 1-2 years' experience in a busy commercial reception desk
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Have a genuine passion for food and beverage
- Flexible and available to work both opening and closing shifts when required
Expected working hours for a Reservations Supervisor: Varying shift times across the seven days, to include working evenings, weekends, opens & closes. Average hours 32-45 hours per week. Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16).
Reservations Supervisor - Soho Farmhouse employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor - Soho Farmhouse
✨Tip Number 1
Familiarise yourself with the specific hotel management systems mentioned in the job description, such as Opera ORS and Opera PMS. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest queries or complaints in previous roles. This will highlight your ability to maintain high standards of service, which is crucial for a Reservations Supervisor.
✨Tip Number 3
Research Soho Farmhouse and its unique offerings, such as the various dining options and wellness activities. Being knowledgeable about the venue will help you engage in meaningful conversations during the interview and show your genuine interest in the position.
✨Tip Number 4
Prepare to discuss your experience working in fast-paced environments and how you manage multiple tasks effectively. The ability to multitask is essential for this role, so having concrete examples ready will set you apart from other candidates.
We think you need these skills to ace Reservations Supervisor - Soho Farmhouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or hospitality. Emphasise any previous roles where you managed bookings or customer service, and include specific achievements that demonstrate your ability to meet financial targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Soho House brand. Mention your experience with hotel systems like Opera and how you can contribute to the team at Soho Farmhouse.
Highlight Teamwork Skills: Since the role requires strong communication and teamwork, provide examples in your application of how you've successfully collaborated with colleagues in past positions. This could be through specific projects or day-to-day operations.
Showcase Flexibility and Availability: In your application, make it clear that you are flexible and willing to work varying shifts, including evenings and weekends. This is crucial for a role that demands adaptability in a fast-paced environment.
How to prepare for a job interview at Soho House & Co
✨Know the Venue
Familiarise yourself with Soho Farmhouse and its offerings. Understand the different dining options, room types, and unique features of the venue. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Experience
Be prepared to discuss your previous experience in reservations or hospitality. Highlight specific examples where you successfully managed bookings, handled guest queries, or improved processes. This will showcase your capability to handle the responsibilities of a Reservations Supervisor.
✨Showcase Teamwork Skills
As a Reservations Supervisor, you'll need to work closely with your team. Share examples of how you've effectively communicated and collaborated with colleagues in past roles. Emphasising your ability to motivate and support others will resonate well with the interviewers.
✨Embrace the 'Yes, Yes, Yes' Mentality
The job description mentions a 'Yes, yes, yes' mentality. Be ready to discuss how you approach challenges with a positive attitude and a willingness to go the extra mile for guests and team members. This mindset is crucial in the hospitality industry.
