Regional Membership Manager, Scotland and Leeds

Soho House is a global network of private members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the creative industries. The company has unique ventures throughout the UK, EU, NA, LATAM and APAC with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal‑opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives and skills. Applications are encouraged from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities and any other groups that could bring diverse perspectives to our business.

As the Membership Manager (MM) you will be responsible for curating and growing the Cities Without Houses (CWH) Membership across Scotland and the North of England. Your main focus will be recruiting new members and retaining existing ones while delivering a seamless exceptional member experience. You will work closely with local committees, build strong relationships with key creative communities and ensure that Soho House values and brand are reflected in every member interaction. You will oversee all aspects of the member experience from induction through to events and communications. You will also act as the day‑to‑day contact for members, managing enquiries while serving as Soho House’s eyes and ears on the ground. We expect the MM to be highly social, media‑savvy and able to ideate and execute mini‑campaigns with measurable positive impact that directly aid the conversion of leads to new members. The MM reports into the Head of Membership, ensuring membership targets are achieved and that the overall member experience is consistently high quality, friendly and memorable. Success largely depends on your ability to manage time, achieve goals and meet members’ expectations.

Key Responsibilities

• Drive membership recruitment, expanding Soho House’s network specifically across Scotland.
• Leverage your existing network in the creative industries to attract high‑profile members from sectors such as film, art, fashion, media and tech.
• Develop and execute strategies to meet quarterly membership targets, ensuring that the member base is diverse, inclusive and reflective of the cities’ creative communities.
• Oversee and be responsible for the recruitment and management of liaisons in your cities, setting objectives and managing their performance.
• Build, grow and motivate local membership committees, ensuring they reflect Soho House’s diversity and inclusion pledge.
• Foster relationships with committee members to ensure active participation in the membership process and support the recruitment of high‑caliber new members.
• Curate and oversee the creation and execution of engaging activity and impactful events, ensuring that every experience delivers the unique “Soho House magic” and promotes member engagement.
• Ensure that new members feel welcomed and integrated into the Soho House community, managing their onboarding process and hosting introductions as necessary.
• Execute a communications plan that keeps members informed, engaged and excited about the offerings in your region.
• Partner with membership leaders to create content and manage internal communications to deliver a seamless experience.
• Build relationships with regional press.
• Drive mini‑content media and social media campaigns that drive sign‑ups.
• Conduct significant outreach within the creative communities of Scotland and the North of England to establish key contacts, connectors and opinion leaders.
• Build strong relationships with local creative groups and individuals to promote Soho House and drive brand awareness.
• Review membership applications to ensure all new members meet the high standards expected of Soho House.
• Oversee membership administration, ensuring all internal processes are followed and manage member data through CRM systems such as Salesforce.
• Handle member concerns and behavioural issues, making difficult calls when necessary, and documenting the outcomes in line with Soho House policies.
• Continuously gather insights on the local creative scenes, including trends, challenges and opportunities.
• Stay informed about the social and cultural landscape across cities to ensure Soho House stays relevant and competitive.
• Participate in international membership calls, meetings and brainstorms to share best practices and ideas.
• Work closely with Soho House teams across events, marketing and content to ensure consistent member engagement and a high‑quality member experience.
• Represent Soho House globally, embodying the brand’s core values, ethos and commitment to fostering creativity, diversity and inclusion.

Benefits

• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In‑office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• Take 2 days paid a year to support a charity of your choice (through Soho Impact)
• Free Counselling Sessions
• Cookhouse & House Tonic programmes – unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and more.
• Team Events: fitness sessions, cinema screenings, art classes – a series of fun events each month.

Seniority Level: Entry level

Employment type: Full‑time

Job function: Other

Industries: Hospitality