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For Companies At a Glance
- Tasks: Deliver exceptional front-of-house service and coordinate daily club operations.
- Company: Join the vibrant team at Soho House, a leader in luxury hospitality.
- Benefits: Weekly pay, team meals, discounts, health plans, and birthday day off.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Be the first point of contact, creating memorable experiences for guests.
- Qualifications: 2-3 years in a front desk role with luxury hospitality experience.
The predicted salary is between 12 - 15 £ per hour.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset.
Receptionist - Soho Farmhouse (Seasonal) employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Soho Farmhouse (Seasonal)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the place. Role-play with a friend to nail down how you'd greet guests and handle inquiries. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past roles where you turned a guest's frown upside down. This will demonstrate your calmness under pressure and your guest-first mindset.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Soho House family. Let's get you that job!
We think you need these skills to ace Receptionist - Soho Farmhouse (Seasonal)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team at Soho Farmhouse.
Tailor Your CV: Make sure to customise your CV for the Receptionist position. Highlight your experience in front desk roles and any luxury hospitality background. We love seeing how your skills align with what we’re looking for!
Show Off Your Communication Skills: Since this role is all about connecting with guests and members, emphasise your verbal and written communication skills in your application. Share examples of how you've successfully handled guest inquiries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your People Skills
As a Receptionist, you'll be the first point of contact for guests. Practise your communication skills by role-playing common scenarios with a friend. Focus on being warm, welcoming, and professional, as these traits are crucial for creating a positive atmosphere.
✨Prepare for High-Pressure Situations
Given the fast-paced environment, think of examples from your past experience where you've successfully handled stressful situations. Be ready to discuss how you maintained composure and provided excellent service under pressure.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share specific instances where you've resolved guest issues or improved service. Highlight your ability to think on your feet and your commitment to ensuring a seamless experience for guests.