At a Glance
- Tasks: Deliver exceptional front-of-house service and coordinate daily Club operations.
- Company: Soho House, a luxury hospitality brand with a vibrant culture.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Join a dynamic team and create memorable experiences for guests and members.
- Qualifications: 2-3 years in a front desk role, preferably in luxury hospitality.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of Club operations, being the first point of contact for members and guests, and setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high‑volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries; among other inquiries. Be well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real‑time to ensure any guest related concerns are addressed and action items have been set. Assist guests by checking/retrieving their coats and/or items they left. Build relationships with members and guests and communicate red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional. Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest‑first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Receptionist - Soho Farmhouse F&B Front of House Oxfordshire, Soho Farmhouse View Role employer: Soho House & Co
Soho House is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive compensation packages and a wealth of benefits including weekly pay, team meals, and generous discounts. Employees enjoy continuous training opportunities, team events, and the chance to contribute to charitable causes, all while working in a luxurious environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Soho Farmhouse F&B Front of House Oxfordshire, Soho Farmhouse View Role
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Soho House and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with a friend to boost your confidence and ensure you can handle high-pressure situations with ease.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview, reflecting the elegance and discretion that Soho House values.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter platform. This way, you can stay updated on your application status and access additional resources to help you prepare.
We think you need these skills to ace Receptionist - Soho Farmhouse F&B Front of House Oxfordshire, Soho Farmhouse View Role
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in front desk roles and luxury hospitality. We love seeing how your past experiences align with what we're looking for, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Receptionist role. Be specific about your experience and how it relates to delivering exceptional service. Remember, we’re all about creating welcoming experiences!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands directly. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts, especially regarding how you would handle guest inquiries or complaints.
✨Showcase Your Experience
Be ready to discuss your previous experience in front desk roles or luxury hospitality. Prepare specific examples that highlight your ability to manage high-pressure situations and provide exceptional service. This will demonstrate your capability to thrive in a fast-paced environment like Soho Farmhouse.
✨Dress the Part
First impressions matter, especially in hospitality. Dress elegantly and professionally for your interview to reflect the standards of Soho House. This shows that you understand the importance of presentation and are serious about the role.
