At a Glance
- Tasks: Be the friendly face of Soho House, welcoming guests and ensuring a smooth front-of-house experience.
- Company: Join the vibrant team at Soho House, known for its luxury hospitality and unique culture.
- Benefits: Enjoy weekly pay, discounts on food and drink, and health plans.
- Other info: Participate in fun team events and receive continuous training for personal growth.
- Why this job: Make lasting connections while working in a dynamic and stylish environment.
- Qualifications: 2-3 years in a front desk role with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high‑volume phone lines and calls for Spa reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real‑time to ensure any guest related concerns are addressed and action items have been set. Assist guests by checking/ retrieving their coats and/or items they left. Build relationships with members and guests and communicate red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional. Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Book4Time or equivalent)
- Calm under pressure and adept at resolving issues with a guest‑first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Receptionist (Part Time) - Cowshed Primrose Hill, West London Front of House London, Cowshed - [...] employer: Soho House & Co
Soho House is an exceptional employer that prioritises a supportive and dynamic work environment, particularly for the Receptionist role at Cowshed Primrose Hill. With competitive pay, generous discounts on food and drink, and unique opportunities for personal and professional development, employees are encouraged to thrive while enjoying a vibrant culture filled with team events and community engagement. The commitment to employee well-being, including health plans and charity support, makes Soho House a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part Time) - Cowshed Primrose Hill, West London Front of House London, Cowshed - [...]
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can showcase your experience in luxury hospitality and your ability to create a welcoming atmosphere.
✨Tip Number 3
Dress to impress! Since you'll be working in a front-of-house role, make sure your outfit reflects the elegance and professionalism that Soho House values. First impressions matter, so look sharp!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist (Part Time) - Cowshed Primrose Hill, West London Front of House London, Cowshed - [...]
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist position. Highlight your experience in luxury hospitality and any relevant skills that match the job description. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills:Since this role is all about delivering exceptional service, make sure your written communication is clear and professional. Use proper grammar and spelling, and keep your tone friendly and approachable – just like how we want our receptionists to be!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Receptionist, excellent verbal and written communication is key. Practice common interview questions and answers with a friend or in front of a mirror. Focus on being clear, concise, and friendly, as this reflects the welcoming atmosphere they aim to create.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully resolved guest issues or improved service. Highlighting your calmness under pressure and your guest-first mindset will demonstrate that you're the right fit for the fast-paced environment at Soho House.
✨Dress to Impress
Since the role requires a focus on elegance and professionalism, make sure to dress appropriately for the interview. Opt for smart attire that reflects the luxury hospitality environment, as first impressions matter and can set the tone for your candidacy.
