At a Glance
- Tasks: Be the friendly face of Soho House, welcoming members and guests with style.
- Company: Join a vibrant team at Soho House, known for its luxury hospitality.
- Benefits: Enjoy weekly pay, 50% discounts, health plans, and unique training opportunities.
- Other info: Great career growth and team events to keep things exciting!
- Why this job: Make connections and create memorable experiences in a fun, dynamic environment.
- Qualifications: 2-3 years in front desk roles, with a flair for luxury service.
The predicted salary is between 14000 - 14000 € per year.
At Soho House, as the Receptionist you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of club operations. You will be the first point of contact for members and guests, setting an exceptional and welcoming tone from the moment they arrive. Your focus will be on discretion, efficiency, and elegance.
What’s in it for you?
- Weekly pay
- Soho Friends Membership
- 50% team discount on food and drink, seven days a week
- Staff room rates
- Health Cash Plan (option to add up to two additional dependents)
- Dental Plan (option to add up to two dependents)
- Birthday day off after one year of continuous service
- Up to 50% staff discount on Cowshed & Soho Home
- Take two paid days a year to support a charity of your choice through Soho Impact
- Free counselling sessions
- Cookhouse & House Tonic programmes offering unique food, drink training, events and opportunities for personal and professional growth
- Continuous training to develop yourself personally and professionally
- Team events such as fitness sessions, cinema screenings and art classes
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Duties
- Ensure every member is welcomed by name and guests are greeted warmly.
- Answer high‑volume phone lines for spa reservations, general inquiries, deliveries, and messages for members and employees.
- Be well‑versed in standard Q&A regarding menus, hours of operation, and amenity availability/pricing.
- Maintain a clean, sanitary, and safe work environment including the reception area, desk, and coat‑check closet.
- Perform guest list duties at the floor level, club, and/or rooftop (if applicable).
- Support, redirect, and problem‑solve in real‑time to ensure guest concerns are addressed and action items set.
- Assist guests by checking and retrieving their coats and other items left behind.
- Build relationships with members and guests, and communicate feedback to management.
- Help create a fun, positive atmosphere by remaining approachable and professional.
- Assist management with new hires by training staff on Soho standards and daily service steps.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What We Are Looking For
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication skills
- Proficiency in reservation systems such as Book4Time or equivalent
- Calm under pressure and adept at resolving issues with a guest‑first mindset
Pay Range: £14,000—£14,000 GBP for the UK. The range may vary in other geographies based on market differences.
Receptionist (Part Time) - Cowshed Primrose Hill, West London employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture in the heart of West London, employees enjoy competitive pay, generous discounts, and unique opportunities for personal and professional development through continuous training and engaging team events. The company fosters a supportive environment where every individual can thrive, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part Time) - Cowshed Primrose Hill, West London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media or their website. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you feel more confident when answering questions about handling guest inquiries or managing high-volume phone lines.
✨Tip Number 3
Dress to impress! Since you'll be the first point of contact for members and guests, make sure your outfit reflects the elegance and professionalism that Soho House stands for. A polished appearance can make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist (Part Time) - Cowshed Primrose Hill, West London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV:Make sure to customise your CV for the Receptionist position. Highlight your experience in luxury hospitality and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re passionate about joining Soho House. Share specific examples of your past experiences that demonstrate your ability to create a welcoming atmosphere and handle guest inquiries with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Practice Your Warm Welcome
As a Receptionist, you'll be the first point of contact for guests. Practise how you would greet someone warmly and professionally. Think about how to make them feel valued from the moment they walk in. A friendly smile and a confident introduction can set the right tone!
✨Prepare for Common Scenarios
Think about potential situations you might face in this role, like handling a high-volume phone line or resolving a guest's issue. Prepare specific examples from your past experience where you've successfully managed similar challenges. This will demonstrate your problem-solving skills and calmness under pressure.
✨Show Off Your Communication Skills
Excellent verbal and written communication is key for this role. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, showing your engagement and interest in the position.
