At a Glance
- Tasks: Be the friendly face of Little House, welcoming guests and managing front-of-house operations.
- Company: Join Soho House, a vibrant community in luxury hospitality.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training to boost your career.
- Why this job: Make lasting connections while creating memorable experiences for our members and guests.
- Qualifications: 2-3 years in a front desk role with luxury hospitality experience.
The predicted salary is between 30000 - 40000 € per year.
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, being the first point of contact for members and guests, and setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. Assist guests by checking/retrieving their coats and/or items they left. Build relationships with members and guests and communicate red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional. Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for:
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Receptionist - Little House Mayfair, Central London F&B Front of House London, Little House May[...] employer: Soho House & Co
Soho House is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive compensation packages alongside unique benefits such as team meals, generous discounts, and opportunities for personal and professional development. Located in the heart of Central London, our Receptionist role not only allows you to be the welcoming face of our esteemed club but also provides access to continuous training, engaging team events, and the chance to make a positive impact through charity support, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Little House Mayfair, Central London F&B Front of House London, Little House May[...]
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the place. Role-play with a friend to nail down how to greet guests warmly and handle inquiries smoothly. Confidence is key!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past roles where you turned a guest's frown upside down. This will demonstrate your ability to keep things running smoothly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Little House Mayfair. Don’t miss out!
We think you need these skills to ace Receptionist - Little House Mayfair, Central London F&B Front of House London, Little House May[...]
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in front-of-house roles or luxury hospitality. We love seeing how your past experiences align with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Receptionist role. Be specific about your experience and how it relates to our values at Soho House. Remember, we’re looking for someone who can create a welcoming atmosphere!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your People Skills
As a Receptionist, you'll be the first point of contact for guests. Practice your communication skills by role-playing common scenarios with a friend. Focus on being warm, welcoming, and professional, as these traits are crucial for creating a positive atmosphere.
✨Prepare for High-Pressure Situations
Given the fast-paced environment, think of examples from your past experience where you've successfully handled stressful situations. Be ready to discuss how you maintained composure and provided excellent service under pressure.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've resolved guest issues or improved a process. Be prepared to share these stories during your interview, as demonstrating your ability to problem-solve will highlight your suitability for the role.
