At a Glance
- Tasks: Deliver exceptional front-of-house service and coordinate club operations.
- Company: Join the vibrant Soho House team in Central London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Be the welcoming face of luxury hospitality and create memorable experiences.
- Qualifications: 2-3 years in a front desk role with strong communication skills.
The predicted salary is between 32240 - 32240 € per year.
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front‑of‑house service while supporting the day‑to‑day coordination of club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/ retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What We Are Looking For...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP
Receptionist - Little House Mayfair, Central London employer: Soho House & Co
Soho House is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering competitive compensation packages alongside unique benefits such as a Soho Friends Membership, health cash plans, and opportunities for personal and professional development. Located in the heart of Central London, our team enjoys a dynamic environment with regular team events, continuous training, and the chance to make a meaningful impact through charity support, making it an ideal place for those seeking a rewarding career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Little House Mayfair, Central London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's social media and website. This will help you understand their vibe and tailor your responses to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in luxury hospitality.
✨Tip Number 3
Dress to impress! As a Receptionist, you'll be the first point of contact. Make sure your outfit reflects the elegance and professionalism that Soho House stands for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist - Little House Mayfair, Central London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist position. Highlight your experience in luxury hospitality and any relevant skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Showcase Your Communication Skills:Since this role is all about delivering exceptional service, emphasise your verbal and written communication skills. Share examples of how you've effectively interacted with guests or resolved issues in previous roles. We want to know how you can contribute to our welcoming atmosphere!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Soho House!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, take some time to research Soho House and its values. Understand their approach to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your People Skills
As a Receptionist, you'll be the first point of contact for members and guests. Practise your communication skills by role-playing common scenarios with a friend. Focus on being warm, welcoming, and professional, as this is key to creating that exceptional experience they’re looking for.
✨Prepare for High-Pressure Situations
Given the fast-paced environment, think about how you would handle stressful situations. Prepare examples from your past experiences where you successfully resolved issues or managed multiple tasks at once. This will demonstrate your calmness under pressure and guest-first mindset.
✨Dress to Impress
Since the role requires a focus on elegance, make sure to dress smartly for your interview. Choose an outfit that reflects the sophisticated atmosphere of Soho House. This shows that you understand the brand and are ready to represent it well.
