At a Glance
- Tasks: Lead the reception team to create unforgettable experiences for members and guests.
- Company: Join the vibrant Soho House community in Central London.
- Benefits: Weekly pay, 50% off food & drink, and private health care.
- Other info: Enjoy fun team events and continuous personal development opportunities.
- Why this job: Be the face of Soho House and make lasting connections with members.
- Qualifications: 2+ years in a similar role and a passion for hospitality.
The predicted salary is between 30000 - 40000 € per year.
At Soho House, the Reception & Member Relations Manager is responsible for guiding the reception team and ensuring a successful experience for every member and guest who visits or stays in our Houses. This role involves overseeing the overall management of Club Reception, including labour, scheduling, training, and supervising staff to maintain excellent employee-guest relations.
The Reception & Member Relations Manager will host the entire club, providing a friendly, fun, and professional approach for all members, ensuring consistency from check-in to departure.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Unique food and drink training, events, and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: Monthly fun events such as fitness sessions, cinema screenings, and art classes.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Responsibilities include:
- Processing all member, guest, and staff disputes and claims in a timely manner.
- Ensuring all systems are kept up to date with accurate information and that Soho House standards are met.
- Hiring, training, developing, counselling, evaluating, and disciplining Club Reception staff.
- Maintaining a strong member-facing presence on the floor to support all departments.
- Overseeing the successful implementation of Member Recognition.
- Collecting member feedback on service, food, atmosphere, and satisfaction.
- Positively growing relationships with all members and leading as the point of contact for all our PWKs and FHMs.
- Managing members and their guests in the Houses, including behavioural issues and special requests.
- Creating and maintaining clear behaviour notes following incidents in the House.
- Providing service support during peak hours and large events.
- Ensuring the House has a positive vibe and energy.
- Participating in creating events that fit the needs of the House's demographic.
- Promoting member events to drive attendance and increase bookings.
- Gathering member feedback to tailor experiences and activities.
- Implementing any new system or SOP pertaining to members.
What we are looking for...
- Minimum of 2+ years’ experience in a similar capacity.
- Ability to thrive in fast-paced, high-volume environments.
- A highly social, outgoing individual who values personal interactions.
- Organised and efficient, capable of managing many different moving parts at once.
- Strong communication skills and ability to work across teams.
- Someone who can take the initiative and feels passionately about Soho House and its members.
Reception & Member Relations Manager - Mews House Mayfair, Central London Membership & Events L[...] employer: Soho House & Co
Soho House is an exceptional employer, offering a vibrant work culture in the heart of Central London. With competitive compensation packages, extensive training opportunities, and unique benefits such as a team meal prepared by our chefs and generous discounts, employees are encouraged to grow both personally and professionally. The emphasis on community engagement and member relations ensures that every day is rewarding, making it an ideal place for those passionate about hospitality and member experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Member Relations Manager - Mews House Mayfair, Central London Membership & Events L[...]
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Soho House and its vibe. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Reception & Member Relations Manager, you'll be interacting with members and guests all day. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled difficult situations. This will demonstrate your ability to thrive under pressure, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the position.
We think you need these skills to ace Reception & Member Relations Manager - Mews House Mayfair, Central London Membership & Events L[...]
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about creating a welcoming atmosphere at Soho House.
Tailor Your Application:Make sure to tailor your application to the role of Reception & Member Relations Manager. Highlight your relevant experience and skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows that you’re tech-savvy and know how to navigate our digital space, which is super important for this role.
How to prepare for a job interview at Soho House & Co
✨Know the House Inside Out
Before your interview, make sure you’re familiar with Soho House's values, atmosphere, and member experience. Research their events and understand what makes them unique. This will help you demonstrate your passion for the role and how you can contribute to enhancing the member relations.
✨Showcase Your People Skills
As a Reception & Member Relations Manager, your ability to connect with people is crucial. Prepare examples of how you've successfully managed member or guest interactions in the past. Highlight your problem-solving skills and how you’ve maintained a positive environment during busy times.
✨Demonstrate Organisational Skills
This role requires juggling multiple tasks, so be ready to discuss how you stay organised. Share specific strategies you use to manage scheduling, training, and team dynamics. Mention any tools or systems you’ve implemented to improve efficiency in previous roles.
✨Engage with Real Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle specific member complaints or special requests. Practising these scenarios will show your potential employer that you can think on your feet and provide excellent service under pressure.
