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For Companies At a Glance
- Tasks: Lead a vibrant reception team and create a welcoming atmosphere for guests.
- Company: Join the exciting Soho House Manchester in the heart of the city.
- Benefits: Enjoy weekly pay, team meals, discounts, and health plans.
- Why this job: Be part of a dynamic environment with opportunities for personal and professional growth.
- Qualifications: 3-5 years in reception management with excellent interpersonal skills.
- Other info: Work in a stylish venue with a rooftop pool and live music.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho House Manchester is located in the St John's area in the heart of the city, spanning across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbeds and a bar, late night bar and live music space. There are casual lounge areas for food and drink on the 8th floor and a members' restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.
The Role… At Soho House, the Reception Manager is responsible for welcoming, directing or signing in all members and guests to the property. You will be responsible for the overall management of club reception and hotel reception, along with all related departments, such as member relations and the cloakroom whilst also supporting the management team as needed.
Main Duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, rooms, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Perform other duties as required to support the running of the house.
What we are looking for...
- Up to 3-5 years' experience running a busy reception, hotel reception or similar environment in a management capacity
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Expected working hours for a Reception Manager: Varying shift times across the seven days, to include working evenings, weekends, opens & closes.
Reception Manager- Manchester employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager- Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your elevator pitch! You want to be able to introduce yourself and highlight your experience in a way that grabs attention. Keep it short, sweet, and relevant to the Reception Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making you memorable. It’s also a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Reception Manager- Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Manager role at Soho House Manchester. Highlight your relevant experience and skills that match the job description, so we can see why you're the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid long-winded sentences. We appreciate straightforward communication, especially in a busy environment like ours!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, take some time to research Soho House Manchester. Familiarise yourself with its layout, services, and unique offerings. This will not only impress the interviewers but also help you answer questions about how you would manage the reception in such a vibrant environment.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the venue. Prepare examples of how you've built relationships with guests and handled difficult situations in the past. Highlight your interpersonal skills and how you can create a welcoming atmosphere for members and guests alike.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview. You might be asked how you'd handle a busy reception or a guest complaint. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and ability to maintain a positive environment under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be managing a stylish venue, your appearance should reflect the standards of Soho House. Aim for a polished look that shows you understand the brand's image and values.
