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For Companies At a Glance
- Tasks: Lead the reception team, welcoming guests and managing inquiries with a smile.
- Company: Join the vibrant Soho House Manchester in a dynamic, creative environment.
- Benefits: Weekly pay, team meals, discounts, health plans, and exclusive perks.
- Why this job: Be the face of Soho House and create memorable experiences for our guests.
- Qualifications: 3-5 years in reception management with excellent customer service skills.
- Other info: Enjoy a fun atmosphere with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Reception Manager- Manchester (New Opening)
What\’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho House Manchester
Located in the St John\’s area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members\’ restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.
The Role…
At Soho House the Reception Manager is responsible for welcoming, directing or signing in all members and guests to the property. As a Reception Manager, you will be responsible for the overall management of club reception and the hotel reception, along with all related departments, such as member relations and the cloakroom whilst also supporting the management team as needed.
Main Duties…
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, rooms, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/ retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate and red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Performs other duties as required to support the running of the house
What we are looking for…
- Up to 3-5 years\’ experience running a busy reception, hotel reception or similar environment in a management capacity
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Expected working hours for a Reception Manager:
- Varying shift times across the seven days, to include working evenings, weekends, opens & closes
Reception Manager- Manchester employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager- Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and fits the vibe of the place. First impressions matter, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Reception Manager- Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to customise your application for the Reception Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and why you’re a great fit for us. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, take some time to research Soho House Manchester. Familiarise yourself with its layout, services, and unique offerings. This will not only impress the interviewers but also help you answer questions about how you would manage the reception in such a vibrant environment.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the venue. Prepare examples of how you've built relationships with guests and handled difficult situations in the past. Highlight your interpersonal skills and how you can create a welcoming atmosphere for both members and guests.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview. You might be asked to demonstrate how you'd handle a busy reception or a guest complaint. Practise these scenarios beforehand so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the stylish vibe of Soho House. This shows that you understand the brand and are ready to represent it well. Remember, you're applying for a management position, so your appearance should convey confidence and professionalism.
