At a Glance
- Tasks: Welcome and manage members and guests at a vibrant Soho House reception.
- Company: Join the iconic Soho House, a hub of creativity and hospitality.
- Benefits: Weekly pay, team meals, discounts, and health care perks.
- Other info: Enjoy fun team events and continuous personal development.
- Why this job: Be part of a dynamic team in a historic setting with endless opportunities.
- Qualifications: 3-5 years in reception management and excellent interpersonal skills.
The predicted salary is between 30000 - 42000 € per year.
Reception Manager - 40 Greek Street, Central London
Set within a Grade II-listed townhouse, the original Soho House at 40 Greek Street is where our story began in 1995. Almost three decades on, the club remains a round-the-clock member destination in the heart of Soho. 40 Greek Street retains many of its original features and includes outdoor spaces on the first and third floor, in addition to a rooftop terrace. There are three dining spaces, serving an all-day club menu from the house kitchen.
The Role
At Soho House the Reception Manager is responsible for welcoming, directing or signing in all members and guests to the property. As a Reception Manager, you will be responsible for the overall management of club reception and all related departments, such as hosts, member relations and cloakroom whilst also supporting the management team as needed.
Main Duties
- Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
- Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/ retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate and red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Assist management with new hires by training Soho Standards and steps of service expected daily.
- Performs other duties as required to support the running of the house.
What we are looking for
- Up to 3-5 years\' experience running a busy reception or similar environment in a management capacity
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
Greek Street Opening Hours
- Mon – Weds – 7:30am – 1am
- Thurs – Fri – 7:30am – 3am
- Saturday – 10am – 3am
- Sunday – 10am – 11pm
Nearest Station
W1D 4EB: Tottenham Court Road, Leicester Square, Covent Garden, Piccadilly Circus
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Hospitality
We are looking for dedicated team members who can contribute to a high standard of guest experience and a collaborative work environment.
Reception Manager - 40 Greek Street, Central London employer: Soho House & Co
Soho House at 40 Greek Street is an exceptional employer, offering a vibrant work culture in the heart of Central London. With a focus on employee growth, you will benefit from continuous training, exclusive discounts, and unique team events, all while enjoying a supportive environment that values your contributions. The role of Reception Manager not only allows you to engage with a diverse clientele but also provides opportunities to make a meaningful impact within the community through our charity initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - 40 Greek Street, Central London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Soho House. You never know who might give you a heads-up about job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past. Remember, they want someone who can bring a fun and positive atmosphere to the team!
✨Tip Number 3
Research, research, research! Familiarise yourself with Soho House’s values and culture. Knowing their history and what makes them unique will help you stand out during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on your chance to join the Soho House family!
We think you need these skills to ace Reception Manager - 40 Greek Street, Central London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and what makes you excited about the role.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Reception Manager role. Focus on your management skills and any experience in busy reception environments. We love seeing how your background aligns with our needs!
Be Specific in Your Cover Letter:In your cover letter, be specific about why you want to join us at Soho House. Mention any unique experiences or skills that make you a great fit for our team. We appreciate when applicants take the time to connect their story to our values.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at 40 Greek Street. We can’t wait to hear from you!
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with 40 Greek Street. Understand its history, layout, and the vibe of the place. This will not only impress the interviewers but also help you answer questions about how you'd manage the reception in such a unique environment.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the club. Be ready to share examples of how you've built relationships with guests and handled difficult situations in the past. Highlight your interpersonal skills and how they contribute to creating a positive atmosphere.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle real-time issues. Prepare scenarios where you've successfully resolved guest concerns or improved processes at a busy reception. This will show that you're proactive and can think on your feet.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since the role is in hospitality, showing that you understand the importance of appearance will reflect well on your suitability for the position.
