At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic dining experience.
- Company: Soho House, a vibrant and inclusive hospitality brand.
- Benefits: Weekly pay, team meals, discounts, health plans, and fun team events.
- Other info: Flexible shifts, continuous training, and opportunities to support charities.
- Why this job: Join a dynamic team and enhance your customer service skills in a lively environment.
- Qualifications: 2-3 years in hospitality, great communication, and a passion for service.
The predicted salary is between 30000 - 40000 € per year.
At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting the floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Welcome every member by name and guest with open arms and in a hospitable manner. Respond to guest inquiries and requests in a timely, friendly and efficient manner. Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking. In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified. Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team. Support floor team to prepare tables by setting up linens, cutlery and glasses. Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings. Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism. Uphold discretion and professionalism, especially when serving VIPs and PWKs. Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2 - 3 years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Seasonal Host - Soho Farmhouse (Hay Barn) F&B Front of House Oxfordshire, Soho Farmhouse View Role employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that encourages personal and professional growth, employees enjoy competitive pay, generous discounts, and unique opportunities to engage in community support through charity days. Located in the picturesque Oxfordshire countryside, the Hay Barn at Soho Farmhouse offers a dynamic environment where hospitality professionals can thrive while delivering memorable experiences to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Host - Soho Farmhouse (Hay Barn) F&B Front of House Oxfordshire, Soho Farmhouse View Role
✨Tip Number 1
Get to know the venue! Before your interview, pop by Soho Farmhouse and soak up the atmosphere. Familiarise yourself with the layout and vibe so you can chat about it during your interview. It shows you're genuinely interested and helps you stand out!
✨Tip Number 2
Practice your hospitality skills! Role-play with a friend or family member to nail that warm greeting and friendly banter. Being able to demonstrate your customer service skills in a relaxed setting will boost your confidence for the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. Ask them about their experiences and any tips they might have. This insider info can give you an edge and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your relevant experience and skills that match what we’re looking for at Soho Farmhouse.
We think you need these skills to ace Seasonal Host - Soho Farmhouse (Hay Barn) F&B Front of House Oxfordshire, Soho Farmhouse View Role
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've welcomed guests or managed bookings, as this will show us you're a great fit for the Seasonal Host position.
Show Your Enthusiasm:We love candidates who are excited about the role! In your application, express why you want to work at Soho Farmhouse and how you can contribute to creating memorable experiences for our members and guests.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our team!
How to prepare for a job interview at Soho House & Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Seasonal Host does at Soho Farmhouse. Familiarise yourself with their booking systems like Opera/OpenTable and be ready to discuss how you would manage seating and member interactions.
✨Showcase Your Hospitality Skills
During the interview, highlight your experience in customer service. Share specific examples of how you've created enjoyable experiences for guests in previous roles, especially in fast-paced environments. This will demonstrate your passion for hospitality.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to resolve complaints or handle difficult situations. Be ready to explain how you maintained professionalism and ensured guest satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company culture. Inquire about team events, training opportunities, or how they support staff development. This shows you're keen on being part of their community.
