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- Tasks: Be the friendly voice for Soho House members, assisting in Japanese & English.
- Company: Join the vibrant Soho House team with exciting growth opportunities.
- Benefits: Enjoy discounts, health care, and unique training experiences.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Fluent in Japanese & English with a passion for customer service.
- Other info: Participate in fun team events and continuous personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Membership Support Coordinator – Japanese Speaking role at Soho House & Co.
This is an exciting time to be joining the Soho Support Team (SST), with new house openings in the UK, Europe and NA. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service in Japanese & English to our members throughout the UK and Europe. Whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience.
Responsibilities
- To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in Japanese & English (where appropriate) in a timely manner and adhering to the departments SLA’s.
- Offering a pro-active service to our diverse membership in Japanese & English via telephone & email when payment is overdue or support is needed
- Use our Salesforce database to create, look up and update records for current and potential members.
- Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, enuring all transactions are handled accurately and as per company/legal guidelines
- You will be part of a team responsible for the general administration of our UK houses (and future house openings)
- Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions.
- Supporting other departments with information requests
- Plus any ad-hoc projects given by the Head of Support / Soho Support Manager.
Qualifications
- At least one year of customer facing experience, preferably in a membership environment.
- An enthusiasm for providing first class customer service is a must.
- Experience of working with Salesforce.
- Experience of communicating in a friendly but professional manner in fluent Japanese & English to a diverse audience.
- Experience of working in a fast-paced team environment
- Fluency in both Japanese & English is required.
- Will have a passion for customer service and enjoy elevating the customers\’ experience through knowledge, empathy and attention to detail.
- You will have a professional telephone manner and strong written correspondence skills.
- IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
- Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.
Benefits
- Soho Friends Membership – House Membership After 1 Years Service.
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Birthday Day Off
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy
- Season Ticket Loan
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Information Technology
Industries
- Hospitality
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Membership Support Coordinator - Japanese Speaking employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Coordinator - Japanese Speaking
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Japanese and English skills! Since this role requires fluency in both languages, try having mock conversations with friends or using language apps. The more comfortable you are, the better you'll perform during the interview.
✨Tip Number 3
Prepare for common customer service scenarios! Think about how you'd handle different member queries or complaints. This will help you demonstrate your problem-solving skills and passion for customer service during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Soho Support Team. We can’t wait to see your application!
We think you need these skills to ace Membership Support Coordinator - Japanese Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Japanese and English, make sure to highlight your language skills right at the start. Use clear examples of how you've used these languages in customer service settings to really stand out.
Tailor Your Experience: We want to see how your past experiences relate to this role. Be specific about your customer-facing roles and any experience with membership environments. The more relevant details you provide, the better!
Be Personable and Professional: Your written application should reflect a friendly yet professional tone. We’re looking for someone who can communicate effectively, so let your personality shine through while keeping it professional.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Soho House & Co.
✨Brush Up on Your Language Skills
Since this role requires fluency in both Japanese and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Research Soho House & Co. thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Prepare for Customer Scenarios
Think about potential customer queries you might face in this role. Prepare responses that demonstrate your problem-solving skills and your ability to provide first-class service. Use examples from your past experiences to illustrate how you’ve handled similar situations.
✨Familiarise Yourself with Salesforce
Since experience with Salesforce is a requirement, take some time to familiarise yourself with the platform if you haven't already. Understanding how to navigate it will give you an edge and show that you're proactive and ready to hit the ground running.
