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- Tasks: Be the first point of contact for member queries in German and English, providing top-notch support.
- Company: Join Soho House, a vibrant community with exciting new openings across the UK and Europe.
- Benefits: Enjoy competitive pay, health perks, discounts, and unique training opportunities.
- Why this job: Make a real difference in members' experiences while working in a dynamic, fast-paced environment.
- Qualifications: Fluency in German and English, customer service experience, and a passion for helping others.
- Other info: Participate in fun team events and enjoy continuous personal and professional development.
The predicted salary is between 11 - 15 £ per hour.
The Soho Support Team (SST) has new house openings in the UK, Europe and NA. The Coordinator reports to the Soho Support Manager for Membership and delivers a first class service in German & English to our members across the UK and Europe.
Salary: £13 p/h
Main Duties:
- First point of contact for Soho House member queries via telephone and email, responding in German or English in a timely manner and adhering to departmental SLA’s.
- Pro‑active service to our diverse membership in German and English via telephone & email when payment is overdue or support is needed.
- Use Salesforce to create, look up and update records for current and potential members.
- Set up new member and member renewal payments via credit card, SEPA and occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines.
- Part of a team responsible for the general administration of our UK houses (and future house openings).
- Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions.
- Support other departments with information requests.
- Plus any ad‑hoc projects given by the Head of Support/Soho Support Manager.
What We Are Looking For:
- At least one year of customer‑facing experience, preferably in a membership environment.
- Enthusiasm for providing first‑class customer service.
- Experience with Salesforce.
- Fluency in both German & English.
- Experience communicating in a friendly but professional manner to a diverse audience.
- Experience working in a fast‑paced team environment.
- Passion for customer service and elevating the experience through knowledge, empathy and detail.
- Professional telephone manner and strong written correspondence skills.
- IT proficiency including Microsoft Office packages and accuracy in data entry.
- Highly motivated, adaptable and willing to learn & progress.
Benefits:
- Soho House offers competitive compensation packages with global benefits and perks.
- Soho Friends Membership – Every House Membership after 1 year of service.
- 50% off food & drink, 7 days a week.
- Staff room rates.
- Private health and dental care.
- Weekly pay.
- Life assurance.
- Birthday day off.
- Up to 50% staff discount on Cowshed & Soho Home.
- In‑office dog policy.
- Season ticket loan.
- Two days paid a year to support a charity of your choice.
- Free counselling sessions.
- Cookhouse & house tonic programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and more.
- Team events: from fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Membership Support Coordinator - German Speaking employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Coordinator - German Speaking
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Soho House through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Practice your interview skills! Since this role requires fluency in both German and English, try doing mock interviews in both languages. This will help you feel more confident and ready to impress the hiring team.
✨Tip Number 3
Show off your customer service passion! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your enthusiasm for providing first-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Soho House family.
We think you need these skills to ace Membership Support Coordinator - German Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience: When detailing your previous roles, focus on customer-facing experiences that relate to membership environments. We love seeing how you've provided first-class service before, so share specific examples that showcase your skills.
Be Professional Yet Friendly: Your written correspondence should reflect a balance of professionalism and friendliness. Remember, we’re looking for someone who can connect with our diverse members, so let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Soho House & Co.
✨Know Your Stuff
Make sure you understand the role of a Membership Support Coordinator inside out. Familiarise yourself with the key responsibilities, especially around customer service in both German and English. Brush up on Salesforce basics too, as it’s a crucial part of the job.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you handled queries or resolved issues effectively, especially in a membership environment. This will demonstrate your enthusiasm for delivering first-class service.
✨Practice Your Language Skills
Since fluency in German and English is essential, practice speaking and writing in both languages before the interview. You might even want to prepare answers to common interview questions in both languages to show off your skills and confidence.
✨Be Ready for Team Dynamics
This role requires working in a fast-paced team environment, so be prepared to discuss how you collaborate with others. Share examples of how you’ve adapted to team needs and contributed positively to group projects, highlighting your motivation and willingness to learn.
