The Membership Strategy Manager is responsible for delivering Soho House’s global membership strategy across a set of key Houses, translating centrally designed frameworks into locally relevant plans that protect and grow membership revenue. Houses and areas of focus are assigned by the Global Membership Strategy Manager and Chief Membership Officer according to what the role’s base geography allows, and may change over time in line with business need. Reporting to the Global Membership Strategy Manager, the role takes agreed global strategy — across retention and engagement, intakes and applications, and new House openings — and leads its execution across its assigned Houses in partnership with the Regional Membership Director, House Membership teams and the Soho Support Member Success function. The role is the strategic link between global strategy and local delivery. It applies global frameworks to the specific conditions of its assigned Houses, manages the data and performance cycle behind each initiative, and feeds on-the-ground insight, barriers and opportunities back into global planning. The role is responsible for the delivery and success of membership strategy across its assigned Houses. Accountability for regional membership performance sits with the Regional Membership Director and their teams. Key Accountabilities.. Delivery of Global Strategy Across Assigned Houses Take agreed global membership initiatives and objectives and lead their delivery across its assigned Houses, translating global frameworks into practical local plans with membership and operations teams. Prioritise and sequence global initiatives according to House-level risk, opportunity and operational capacity Feed on-the-ground insight, local nuance and delivery barriers back into global strategy development. Act as the primary point of contact across its assigned Houses for global membership strategy, ensuring House teams understand what is being asked of them and why. Retention, Churn
Membership Strategy Manager Membership & Events London, UK Support Office ViewRole employer: Soho House & Co
Soho House & Co. is an exceptional employer that prioritises the well-being and professional development of its employees. With a vibrant work culture that encourages collaboration and innovation, you will have the opportunity to make a meaningful impact on health and safety across our London sites. Our commitment to employee growth is reflected in comprehensive training programmes and the chance to engage with diverse teams, making this role not just a job, but a rewarding career experience.
