At a Glance
- Tasks: Welcome guests and manage check-ins/check-outs with a smile.
- Company: Join the vibrant team at Soho House Manchester.
- Benefits: Weekly pay, team meals, discounts, and health plans.
- Other info: Enjoy fun team events and continuous training opportunities.
- Why this job: Be the face of hospitality and create memorable experiences.
- Qualifications: Customer service skills and a passion for first-class service.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Responsibilities:
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System)
- Answer guest questions and resolve complaints or concerns with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts as required
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy, welcoming, and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties as needed
What we are looking for...
- A successful Hotel Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.
- You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Strong customer service and communication skills
- Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)
- Reliable, organised, and well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
- Experience working in a private members club or boutique hotel
- First Aid or Fire Safety certification
- Knowledge of local attractions, transportation options, and club amenities
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Hotel Receptionist - Soho House Manchester Hotel Manchester, Soho House Manchester View Role employer: Soho House & Co
Soho House is an exceptional employer that values its staff by fostering a vibrant and inclusive work culture, where every team member is encouraged to grow and develop their skills in the fine-dining sector. Located in a dynamic environment, employees benefit from competitive pay, comprehensive training programs, and the opportunity to work alongside passionate professionals dedicated to delivering outstanding service. Join us to be part of a community that prioritises excellence and personal growth while creating memorable experiences for our members and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Soho House Manchester Hotel Manchester, Soho House Manchester View Role
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe and values. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality.
✨Tip Number 3
Dress to impress! As a Hotel Receptionist, first impressions matter. Make sure you look polished and professional for your interview, reflecting the high standards of Soho House.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hotel Receptionist - Soho House Manchester Hotel Manchester, Soho House Manchester View Role
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your CV:Make sure your CV is tailored to the Hotel Receptionist role. Highlight any relevant experience in customer service or front-of-house positions, and mention specific skills that match what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills quickly. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Soho House!
How to prepare for a job interview at Soho House & Co
✨Know the Company
Before your interview, take some time to research Soho House. Understand their values, culture, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Customer Service Skills
As a Hotel Receptionist, you'll need to demonstrate excellent customer service. Prepare for role-play scenarios where you might have to handle guest inquiries or complaints. Practising these situations can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Make sure to dress professionally and neatly for your interview. A well-groomed appearance reflects your understanding of the role and the standards expected at Soho House.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or training opportunities. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the company.
