At a Glance
- Tasks: Welcome guests with a smile, manage check-ins and ensure a seamless stay.
- Company: Join the vibrant Soho House team in Manchester.
- Benefits: Weekly pay, team meals, 50% off food & drink, and health plans.
- Other info: Enjoy fun team events and opportunities for personal and professional growth.
- Why this job: Be the face of luxury hospitality and create memorable experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a friendly attitude.
The predicted salary is between 20000 - 25000 £ per year.
The Role… At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key duties…
- Greet members and guests warmly and professionally on arrival
- Perform check-in and check-out procedures efficiently, following internal protocols
- Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System)
- Answer guest questions and resolve complaints or concerns with empathy and discretion
- Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
- Process payments accurately and issue invoices or receipts as required
- Handle phone, email, and in-person inquiries promptly and helpfully
- Keep reception and lobby areas tidy, welcoming, and well-presented
- Maintain guest confidentiality and adhere to GDPR and club data policies
- Assist with wake-up calls, transportation bookings, and general concierge duties as needed
What we are looking for...
A successful Hotel Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments
- Strong customer service and communication skills
- Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)
- Reliable, organised, and well-groomed with a calm, professional manner
- Ability to multi-task in a fast-paced environment and stay solution-focused
Desirable:
- Experience working in a private members club or boutique hotel
- Multilingual abilities
- First Aid or Fire Safety certification
- Knowledge of local attractions, transportation options, and club amenities
Hotel Receptionist - Soho House Manchester employer: Soho House & Co
Soho House Manchester is an exceptional employer that prioritises employee well-being and professional growth. With a vibrant work culture that encourages creativity and collaboration, team members enjoy competitive pay, generous discounts, and unique training opportunities, all while being part of a dynamic hospitality environment. The commitment to community involvement through paid charity days and engaging team events further enhances the rewarding experience of working here.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Soho House Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe online. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview to reflect the high standards of Soho House.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Soho House.
We think you need these skills to ace Hotel Receptionist - Soho House Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in hospitality or front-of-house roles. We love seeing how your past experiences align with the key duties of a Hotel Receptionist at Soho House!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors before hitting send. First impressions matter, even in writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Soho House family!
How to prepare for a job interview at Soho House & Co
✨Know the Company
Before your interview, take some time to research Soho House. Understand their values, culture, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Customer Service Skills
As a Hotel Receptionist, you'll be the face of the establishment. Prepare for role-play scenarios where you might need to handle guest inquiries or complaints. Practising how to respond with empathy and professionalism will give you the confidence to shine during the interview.
✨Familiarise Yourself with the Tech
Soho House uses specific Property Management Systems (PMS) like Opera or Protel. If you have experience with these systems, great! If not, do a bit of research or even watch tutorial videos online. Being able to discuss your tech-savviness can set you apart from other candidates.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A well-groomed appearance reflects your understanding of the role and the importance of presentation in a luxury environment like Soho House.
