At a Glance
- Tasks: Lead the front desk team to deliver exceptional service and ensure smooth guest experiences.
- Company: Join the vibrant Soho House Manchester, known for its welcoming atmosphere.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training for personal and professional growth.
- Why this job: Be the face of Soho House and make a real impact on guest experiences.
- Qualifications: 2-3 years in hotel reception or supervisory roles with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, as the Head Receptionist, you will lead the front desk team in delivering seamless, welcoming, and high‑standard service to all hotel guests and members. Acting as the first point of contact, you will ensure a smooth check‑in and check‑out experience, oversee guest queries, and maintain the day‑to‑day flow of reception operations. You will be responsible for setting the tone of service excellence, training the team, and ensuring all procedures are carried out in line with the club’s values.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 year continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Responsibilities
- Supervise daily front desk operations including check‑in, check‑out, and guest service interactions
- Lead and train reception staff to provide warm, professional, and efficient guest service
- Ensure accurate booking and reservation processes, using the property management system (PMS)
- Handle escalated guest queries or complaints with professionalism and discretion
- Maintain a strong presence at the front desk, supporting and mentoring junior staff
- Liaise with housekeeping, concierge, security, and management to ensure a coordinated guest experience
- Conduct shift briefings and ensure handovers are clear and complete
- Prepare reports on guest feedback, room availability, and operational performance
- Monitor grooming standards, team etiquette, and adherence to club protocols
- Support recruitment, onboarding, and scheduling of front office team
- Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
What we are looking for...
- 2–3 years’ experience in a hotel receptionist or front desk supervisory role
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in hotel reservation systems (e.g., Opera, Protel, or equivalent)
- Calm under pressure and adept at resolving issues with a guest‑first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Head Receptionist - Soho House Manchester Hotel Manchester, Soho House Manchester View Role employer: Soho House & Co
Soho House Manchester is an exceptional employer that prioritises a vibrant work culture and employee well-being. With competitive compensation packages, continuous training opportunities, and unique benefits such as team meals, discounts, and paid charity days, we foster an environment where staff can thrive both personally and professionally. Join us in Manchester, where you will lead a dedicated team in delivering outstanding service while enjoying a range of engaging team events and support for your career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist - Soho House Manchester Hotel Manchester, Soho House Manchester View Role
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Soho House or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in style! If you’re applying for the Head Receptionist role, visit the venue beforehand. Get a feel for the atmosphere and the team. Plus, it gives you a chance to make a great first impression on the staff!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how you’d handle guest complaints or train a new team member. We want to see your leadership skills shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us.
We think you need these skills to ace Head Receptionist - Soho House Manchester Hotel Manchester, Soho House Manchester View Role
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in hotel reception or front desk roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you the perfect fit for the Head Receptionist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Soho House & Co
✨Know the Company Inside Out
Before your interview, make sure you research Soho House thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to train and mentor others, as this is crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to guest service scenarios, such as handling complaints or ensuring a smooth check-in process. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally to reflect the high standards of Soho House. This shows that you take the opportunity seriously and understand the importance of presentation in the industry.
