Head of Facilities & Maintenance in Manchester

The Facilities Manager is responsible for the safe, compliant and efficient operation of all building services, plant, equipment and facilities across the House. You will lead the day-to-day maintenance operation, ensuring the property is maintained to the highest standards while delivering an exceptional experience for members, guests and team members. Working closely with operational leaders and external contractors, you will ensure all planned and reactive maintenance is completed efficiently, safely and in line with company standards.

This is a hands-on leadership role requiring strong technical knowledge, excellent organisational skills and the ability to manage multiple priorities within a fast-paced hospitality environment.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse House Tonic: Our Cookhouse House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Key duties:

• Lead and manage the Facilities and Maintenance team, ensuring high standards of performance and service delivery.
• Oversee all planned preventative maintenance (PPM) programmes and reactive maintenance requests.
• Ensure the House remains fully compliant with all health and safety, statutory and regulatory requirements.
• Manage contractors, suppliers and service providers, ensuring works are completed safely, on time and within budget.
• Conduct regular property inspections and audits, identifying areas for improvement and proactively resolving issues.
• Maintain accurate compliance records including fire safety, water hygiene, electrical testing, gas safety and building maintenance documentation.
• Support capital expenditure projects, refurbishments and improvement initiatives.
• Manage maintenance budgets, purchasing and cost controls.
• Ensure all member-facing and back-of-house areas are maintained to Soho House standards.
• Support operational teams with facilities-related requests and problem solving.
• Lead emergency response procedures and act as a key contact for facilities incidents.
• Promote a strong culture of health, safety and compliance throughout the House.

What we are looking for:

• Minimum of 3+ years' experience in similar capacity
• Managing safely / CIEH level 3 or 4
• Previous experience as a Facilities Manager, Maintenance Manager, Engineering Manager or similar leadership role.
• Experience within hospitality, hotels, leisure, retail or multi-site operations preferred.
• Strong knowledge of building maintenance, compliance and health safety legislation.
• Experience managing contractors and external suppliers.
• Ability to prioritise workloads and manage multiple projects simultaneously.
• Strong budget management and commercial awareness.
• Excellent communication and stakeholder management skills.
• IOSH, NEBOSH or equivalent health and safety qualification desirable.
• Electrical, mechanical or building services qualifications advantageous.
• Proficiency with maintenance management systems and Microsoft Office.