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For Companies At a Glance
- Tasks: Lead the front-of-house team to deliver exceptional guest experiences at Soho House.
- Company: Join the vibrant Soho House community known for its luxury hospitality.
- Benefits: Weekly pay, staff discounts, health care, and unique training opportunities.
- Why this job: Be the face of hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in front-of-house management and strong leadership skills required.
- Other info: Enjoy fun team events and continuous personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Role
At Soho House, as the Front of House Manager you are the face of the guest experience and a key leader responsible for ensuring seamless, efficient, and exceptional service from arrival to departure. You will oversee the reception, concierge, bell, and lobby teams while collaborating with all departments to maintain the highest standards of hospitality, presentation, and guest satisfaction.
What’s in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Key duties
- Lead and manage the day-to-day operations of the front office, Club Reception, Hotel Reception, and the Nights team
- Ensure a welcoming, professional, and efficient check-in and check-out process for all guests
- Act as the main point of contact for guest queries, special requests, feedback, and complaints—ensuring all issues are resolved promptly and effectively
- Train, mentor, and motivate front-of-house staff to deliver consistent, guest-focused service aligned with brand standards
- Work closely with housekeeping, reservations, food & beverage, and maintenance to ensure a cohesive guest journey
- Monitor guest reviews and feedback platforms, taking proactive steps to enhance the guest experience
- Ensure that VIPs, long-stay guests, and groups receive personalised service and attention
- Enforce health & safety, security, and emergency procedures within the front-of-house area
- Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence
- Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team
What We Are Looking For
- Front-of-house or guest services management experience in a hotel or luxury hospitality setting
- Proven ability to lead and inspire high-performing teams in a fast-paced environment
- Strong communication, interpersonal, and conflict-resolution skills
- Tech-savvy with knowledge of property management systems (PMS), preferably Opera, Cloudbeds, or similar
- Immaculate personal presentation and a natural hospitality mindset
- Fluency in English (additional languages desirable)
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Front of House Manager - Soho House Manchester employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager - Soho House Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Soho House's vibe on social media and their website. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Front of House Manager, especially your leadership skills and guest service expertise.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the professional yet stylish atmosphere of Soho House. First impressions matter, so show up looking sharp and ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the Front of House Manager position and your fit for the team.
We think you need these skills to ace Front of House Manager - Soho House Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and guest experiences.
Tailor Your Application: Make sure to customise your application for the Front of House Manager role. Highlight your relevant experience in managing teams and delivering exceptional service. We love seeing how your skills align with what we’re looking for!
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you led a team or resolved guest issues. We appreciate concrete examples that demonstrate your ability to handle the fast-paced environment at Soho House.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Soho House & Co.
✨Know the Company Inside Out
Before your interview, make sure you research Soho House thoroughly. Understand their values, culture, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you motivate others to deliver exceptional service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common challenges in front-of-house operations, such as handling guest complaints or managing busy periods. Practise your responses to these scenarios to showcase your quick thinking and guest-focused mindset.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you present yourself impeccably, reflecting the high standards of Soho House. Choose an outfit that is professional yet aligns with the brand's aesthetic, ensuring you look the part of a Front of House Manager from the moment you walk in.
