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For Companies At a Glance
- Tasks: Support the General Manager in driving service standards and enhancing guest experiences.
- Company: Join the vibrant team at Soho House & Co, a leader in hospitality.
- Benefits: Enjoy team meals, discounts, health plans, and exclusive training opportunities.
- Why this job: Be part of a dynamic environment where your leadership can shine and make a difference.
- Qualifications: 3-5 years in hospitality management with strong interpersonal skills.
- Other info: Flexible shifts with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Apply for the Assistant General Manager role at Soho House & Co.
Employee Benefits
- Team meal whilst on shift prepared by our chefs
- 50% team discount on food & drink, 7 days a week
- Team room rates: any bedroom, any house, £100 a night
- Health cash plan (option to add children)
- Dental plan (option to add children)
- Birthday day off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free counselling sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
The Role
At Soho House, the Assistant General Manager (AGM) supports all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention, acting as an ambassador for the Soho House brand and fully embracing our ethos.
Main Duties
- Oversee and drive an inclusive environment that ensures every member and team member feels and embodies the Soho House Pillars and Values
- Possess a strong understanding of product from food and drink to accommodation
- Implement, oversee and understand the commercial viability of the business
- Effective hands-on day-to-day management and problem solving both front and back of house operations
- MNE overview, understanding, direction and strategy
- Effective communication with internal and external stakeholders
- Work closely with the General Manager to assess and develop operational goals based on weekly, daily and quarterly business performance reviews
- Execute action plans on time and within budget to support business improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests and staff
- Adhere to Soho House & Co company policies for food safety, allergy procedure and create an overall safe and inviting space for members, guests and staff by partnering with Health & Safety leaders and following local, government and regional compliance and legal standards
- Collaborate with all support office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities
- Influential leader and decision maker that supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and overall experiences outlined by the General Manager
What We Are Looking For
- Up to 3–5 years’ experience in a busy hospitality venue within a senior management capacity
- Innovator and influencer with previous experience managing F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to detail
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximise relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Personal licence holder
- SIA knowledge, understanding and experience
Physical Requirements
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Expected Working Hours
Varying shift times across the seven days, to include working evenings, weekends, opens & closes.
Assistant General Manager- Manchester employer: Soho House & Co
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager- Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even hit up social media platforms like LinkedIn to find connections that can help you land that AGM role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share your experiences and how you embody the Soho House values – they want to see the real you!
✨Tip Number 3
Do your homework! Research Soho House & Co. and understand their ethos and operations. This will not only impress them but also help you tailor your answers during interviews to show you're the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Soho House family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant General Manager- Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional experiences for our members and guests.
Tailor Your CV: Make sure your CV is tailored to the Assistant General Manager role. Highlight your relevant experience in senior management and F&B operations, and don’t forget to mention any specific achievements that demonstrate your ability to drive operational efficiency and enhance customer service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for Soho House.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Soho House.
How to prepare for a job interview at Soho House & Co
✨Know Your Stuff
Make sure you have a solid understanding of Soho House's values and the role of an Assistant General Manager. Familiarise yourself with their food and drink offerings, as well as their approach to member and guest experiences. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in managing teams and driving operational efficiency. Prepare examples of how you've successfully led a diverse team and improved service standards in past roles. This is your chance to shine as an influential leader!
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and future goals for the venue. This not only shows your enthusiasm but also helps you gauge if Soho House is the right fit for you.
✨Dress the Part
First impressions matter! Dress smartly and in line with the Soho House aesthetic. This reflects your understanding of the brand and your commitment to embodying its ethos right from the start.
