At a Glance
- Tasks: Lead the Room Service operation, ensuring top-notch service and team development.
- Company: Join Soho House, a vibrant and luxurious hospitality brand.
- Benefits: Weekly pay, team meals, discounts, health plans, and unique training opportunities.
- Other info: Enjoy fun team events and continuous personal and professional development.
- Why this job: Be part of a dynamic team delivering exceptional experiences to members and guests.
- Qualifications: 3-5 years in hospitality with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery. You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards. This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Duties
- Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
- Take full ownership of service standards, presentation and guest experience within the department
- Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
- Oversee scheduling, labour control and resource planning to meet business needs
- Monitor service times, identify areas for improvement and implement solutions to drive efficiency
- Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
- Manage stock control, ordering and cost efficiencies within the department
- Handle escalated guest feedback, resolving issues with professionalism and care
- Ensure full compliance with food safety, hygiene and health & safety standards
- Lead training, onboarding and continuous development of team members
- Support wider operational initiatives and contribute to overall House performance
What We Are Looking For
- A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service.
- 3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B
- Previous Management, Supervisory or team leadership experience
- Excellent interpersonal skills and ability to build strong relationships (internal and external)
- Strong attention to detail and presentation
- Excellent customer service and problem-solving skills
- Fluent in English
- Highly organised and reliable
- Ability to work and maximise relationships within a diverse team
- Computer literacy within Opera, Micros and Open Table are advantageous
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
Luxury Room Service Manager: Lead Exceptional Service employer: Soho House & Co
Soho House is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture enriched with unique benefits such as weekly pay, team meals, and extensive training programmes. With a focus on service excellence and personal development, employees enjoy opportunities to engage in fun team events and contribute to charitable causes, all while working in a dynamic environment that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Room Service Manager: Lead Exceptional Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with room service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for exceptional service shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for guests.
✨Tip Number 3
Be proactive! If you see a job at Soho House that excites you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions. Think about how you would handle guest complaints or improve service efficiency. This will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Luxury Room Service Manager: Lead Exceptional Service
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering exceptional service shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for guests.
Highlight Your Leadership Skills:As a Room Service Manager, you'll be leading a team, so make sure to emphasise your management experience. Talk about how you've inspired and developed teams in the past, and how you plan to do the same at Soho House.
Be Detail-Oriented:Attention to detail is key in this role. In your application, mention how you ensure high standards in service delivery and presentation. Use specific examples to illustrate your commitment to quality and consistency.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Soho House & Co
✨Know Your Service Standards
Familiarise yourself with Soho House's service standards and expectations. Be ready to discuss how you would ensure these standards are met in your role as a Room Service Manager. Think about specific examples from your past experience where you maintained high-quality service.
✨Showcase Your Leadership Skills
Prepare to talk about your previous management experience and how you've inspired and developed teams. Share stories that highlight your ability to create a positive culture and drive performance, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved guest complaints or operational issues. Be ready to explain your thought process and the steps you took to ensure a seamless experience, showcasing your customer service skills.
✨Understand the Business Side
Brush up on your knowledge of stock control, cost efficiencies, and resource planning. Be prepared to discuss how you would manage these aspects effectively while maintaining exceptional service, as this will show your commercial awareness.
