At a Glance
- Tasks: Deliver exceptional service, take orders, and create memorable dining experiences for our members.
- Company: Join the vibrant team at Soho House in Central London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training to enhance your career.
- Why this job: Be part of a dynamic environment with opportunities for personal and professional growth.
- Qualifications: 2-3 years in high-end dining, strong customer service skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Responsibilities:
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2–3 years in a similar high-end dining environment.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Waiter/Waitress - Mews House Mayfair, Central London F&B Front of House London, Mews House Mayf[...] employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture in the heart of Central London, employees enjoy competitive pay, generous discounts, and unique training opportunities that foster both personal and professional growth. The commitment to community engagement through paid charity days and a supportive environment makes Soho House a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress - Mews House Mayfair, Central London F&B Front of House London, Mews House Mayf[...]
✨Tip Number 1
Get to know the venue! Before your interview, pop by Mews House and soak up the atmosphere. Familiarising yourself with the space and the vibe will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your service skills! Whether it's taking mock orders or recommending dishes, brush up on your customer service techniques. This will not only prepare you for the job but also impress during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready to showcase your personality! At Mews House, they value a warm and approachable attitude. During your interview, let your passion for hospitality shine through—it's all about creating memorable experiences for guests!
We think you need these skills to ace Waiter/Waitress - Mews House Mayfair, Central London F&B Front of House London, Mews House Mayf[...]
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role at Soho House. Highlight your relevant experience in high-end dining and how it aligns with our standards of professionalism and excellence. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, just like you would with our guests!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Soho House family!
How to prepare for a job interview at Soho House & Co
✨Know the Menu Inside Out
Familiarise yourself with the menu and any specials before the interview. Being able to discuss dishes, ingredients, and potential pairings shows your passion for the role and helps you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create memorable experiences for members.
✨Practice Your Communication
Since this role requires clear communication with both guests and team members, practice articulating your thoughts. You might even want to role-play common scenarios, like taking orders or handling complaints, to show your confidence and professionalism.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview, reflecting the high standards of Soho House. This not only shows respect for the establishment but also gives a glimpse of how you would present yourself in front of guests.
