At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for our members and guests.
- Company: Join the vibrant team at Soho House, a leader in hospitality.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and support charities with paid volunteer days.
- Why this job: Be part of a dynamic environment with opportunities for personal and professional growth.
- Qualifications: Experience in high-end dining and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Soho House offers competitive compensation packages that feature global benefits and perks.
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Key Responsibilities:
- Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
- Take accurate food and drink orders, accommodating any allergies or dietary needs.
- Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
- Provide knowledgeable recommendations on menu items, including food and drink pairings.
- Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
- Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
- Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
- Support seamless payment through card, the Soho House App, or House Pay.
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
- Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.
What we are looking for...
- 2–3 years in a similar high-end dining environment.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Waiter/ Waitress - Little House Mayfair, Central London F&B Front of House London, Little House[...] employer: Soho House & Co
Soho House is an exceptional employer that prioritises the well-being and development of its team members. Located in the vibrant heart of Central London, we offer a dynamic work culture enriched with opportunities for personal and professional growth, including unique training programmes and engaging team events. With competitive compensation, generous benefits like staff discounts, and a commitment to community support through paid charity days, we ensure our employees feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/ Waitress - Little House Mayfair, Central London F&B Front of House London, Little House[...]
✨Tip Number 1
Get to know the venue! Before your interview, pop into Little House Mayfair and soak up the atmosphere. Familiarise yourself with the menu and the vibe so you can chat about it during your interview. It shows you're genuinely interested!
✨Tip Number 2
Practice your service skills! Whether it's taking mock orders from friends or role-playing different scenarios, honing your customer service skills will help you shine. Remember, it's all about creating that memorable experience for guests.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. They can give you insider tips on what the team values most and how to stand out. Plus, a friendly face can always help when you apply through our website!
✨Tip Number 4
Be ready to showcase your personality! During interviews, let your passion for hospitality shine through. Share stories of how you've gone above and beyond for customers in the past. It's all about showing that you can deliver that refined, attentive service we value.
We think you need these skills to ace Waiter/ Waitress - Little House Mayfair, Central London F&B Front of House London, Little House[...]
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your Experience:Make sure to highlight your relevant experience in high-end dining environments. We’re looking for specific examples that showcase your skills in providing excellent service and handling member requests with finesse.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Waiter/Waitress position at Little House.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Soho House & Co
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink offerings at Little House. Be prepared to discuss your favourite dishes and suggest pairings, as this shows your passion for the role and enhances your ability to provide personalised service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for a customer. Highlight how you handled difficult situations or special requests, as this will demonstrate your ability to create memorable experiences for members.
✨Practice Your Communication
Since you'll be working closely with both the kitchen and floor teams, practice clear and concise communication. Role-play scenarios where you take orders and relay them to the kitchen, ensuring you convey the importance of accuracy and timing in a fast-paced environment.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you thrive in team settings and adapt to changing circumstances. Share instances where you supported colleagues or took on additional responsibilities, showcasing your commitment to contributing to the overall success of the team.
