At a Glance
- Tasks: Deliver exceptional front-of-house service and support daily club operations.
- Company: Join the vibrant team at Soho House in Mayfair, Central London.
- Benefits: Weekly pay, team meals, 50% discount on food & drink, and health plans.
- Other info: Enjoy fun team events and continuous training to boost your career.
- Why this job: Be the welcoming face of Soho House and create memorable experiences for guests.
- Qualifications: 2-3 years in a front desk role, preferably in luxury hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026.
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, being the first point of contact for members and guests, and setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. Assist guests by checking/retrieving their coats and/or items they left. Build relationships with members and guests and communicate red flags and positive feedback to management. Influence a fun and positive atmosphere by being approachable and professional. Assist management with new hires by training Soho Standards and steps of service expected daily. Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently.
What we are looking for...
- 2–3 years’ experience in a front desk role
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Seasonal Receptionist - Mews House Mayfair, Central London F&B Front of House London, Mews Hous[...] employer: Soho House & Co
Soho House is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering competitive compensation packages alongside unique benefits such as team meals, generous discounts, and opportunities for personal and professional development. Located in the heart of Central London, our seasonal Receptionist role not only provides a chance to engage with a diverse clientele but also fosters a supportive environment where team events and charity initiatives are encouraged, making it a rewarding place to grow your career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Receptionist - Mews House Mayfair, Central London F&B Front of House London, Mews Hous[...]
✨Tip Number 1
Get to know the venue! Before your interview, pop by Mews House and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you stand out and show genuine interest.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the place. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and concerns.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or social media. They can provide insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Show off your passion for hospitality! During interviews, share stories that highlight your experience in luxury settings. Let them see how your personality aligns with their commitment to exceptional service.
We think you need these skills to ace Seasonal Receptionist - Mews House Mayfair, Central London F&B Front of House London, Mews Hous[...]
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your CV:Make sure to customise your CV for the Seasonal Receptionist position. Highlight your relevant experience in front-of-house roles and any skills that align with what we’re looking for, like communication and problem-solving.
Showcase Your Experience:In your cover letter, share specific examples from your past roles that demonstrate your ability to handle high-pressure situations and provide excellent customer service. We love seeing how you've made a positive impact in previous jobs!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Mews House Mayfair.
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Before your interview, make sure you research Mews House and Soho House. Familiarise yourself with their values, services, and atmosphere. This will help you demonstrate your genuine interest in the role and show that you’re ready to contribute to their exceptional front-of-house experience.
✨Practice Your Communication Skills
As a Seasonal Receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, focusing on how you would handle guest inquiries or resolve issues, as this will showcase your calmness under pressure.
✨Dress to Impress
Given the luxury hospitality setting, your appearance matters. Dress smartly and elegantly for the interview to reflect the standards of Soho House. This not only shows respect for the company but also gives a glimpse of how you would present yourself to guests.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved guest issues or improved service. Be ready to share these stories during the interview, as they highlight your ability to maintain a guest-first mindset and your readiness to tackle challenges head-on.
